Workforce Group – Our client, a top FMCG firm, is recruiting to fill the position below:
Job Title: Digital Back Office Agent
Location: Ikoyi, Lagos
Employment Type: Full-time
Industry: FMCG
Job Summary
- The incumbent will be responsible for keeping in touch with retail customers within the defined territories to drive and increase the overall objectives (Order rate, Active/Participation rate, Success rate) for the company.
Job Description
- Analyze data to drive insights and action plans on how to achieve set targets for E-orders & response rates.
- Check and approve/reject the task performed by touchpoint personnel while keeping follow up on low-performance touchpoints.
- Track and find a faster and better solution for all touchpoints that are facing technical issues with the platform in an efficient way.
- Monitor and perform rewarding system for all the touchpoints in monthly/quarterly/yearly period while being compliant with record information management.
- Support back office supervisor in collating and consolidating reports.
- Support back office supervisor on platform management, administration & configurations.
Qualification Requirements
- BSc Degree / HND in Commerce, Marketing or related etc.
- A minimum of 1 year of work experience.
- Have experience in Microsoft Excel, Data analysis, CRM administration (Salesforce), E-Commerce, Database management, Customer engagement.
Salary
- N100,000 monthly net.
Deadline: 20th September, 2021.
How to Apply
Interested and qualified candidates should send their CV to: recruitment@workforcegroup.com with the job title as the subject of the mail.
Note: Only qualified candidates will be contacted.
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