IT Support Officer at Siemens Energy

Siemens, is an Integrated Technology Company. The business activities of our Energy, Health care, Industry and Infrastructure & Cities Sectors have enabled us to capture leading market and technology positions worldwide. Technological excellence, innovation, quality, reliability and international focus have been our hallmarks for 165 years, making us strong and linking us to our shareholders, employees and customers as a partner of trust.

We are recruiting to fill the position below:

Job Title: IT Support Officer

Ref No: 227956
Location: Lagos, Nigeria
Information Technology
Experience Level: Mid-level Professional
Job Type: Full-time
Department: SE IT
Mode of Employment: Temporary / Full-time

Your Responsibilities

• Providing day-to-day technical support (locally and remotely) to employees for a range of hardware and software related systems
• Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.
• Provides effective and timely resolution of users’ problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
• Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems
• Supporting VIP, by the local presence in any VIP related issue and monitor / follow-up any reported issue
• Provide feedback to customers with reference to status of problem, and ensure all parties are kept up to date based on user feedback and/or recurring complaints/incident

Your opportunities for personal growth:

• Team work to reach common goals.
• Mentorship
• E-learning

Your Profile

• Bachelor’s Degree / HND in Computer Science and Information Technology domain, or equal, with hands-on experience in IT implementation in a local / global set-up
• 3-5 years of total working experience in a similar role.
• Availability to Travel / move between sites.

How to Apply
Interested and qualified candidates should:
Click here to apply online