White tree Gourmet is a seamless grocery shopping experience in the heart of Ikoyi, Lagos. Buy fresh produce and quality products for your home in-store or online. Whitetree Bistro – a blend of relaxation and flavours. Our Vision is Making Grocery shopping modern and inspiring for our customers in NIgeria. Our Products: When you walk through each section and aisle, you’re walking through the best products in their widest ranges. Our Experience: We are completely sold out to improve your grocery shopping experience from our products, our team and our programs.
We are recruiting to fill the position below:
Job Title: Client Relationship Executive
Location: Ikoyi, Lagos
Employment Type: Full-time
Responsibilities
- The Client Service Executive will Interact with customers and provide/process information in response to inquiries, concerns and requests about products and services. S/he will provide services to the customers before, during and after a purchase.
- Attract potential customers by answering product and service questions; suggest information about other products and services to customers.
- Open, update and maintain customer’s account records from time to time.
- Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up to ensure resolution.
- Ensure all displays have: Product name; Price, Selling type – portion/piece/weight.
- Drive customer’s loyalty and relevant reward programmes
- Ensure appealing composure to customers by providing quality, fresh products in a hygienic manner by self or through team members.
- Ensure customers are always served in a pleasing manner
- Ensuring better levels of commitment to serve customers.
- Perform other duties as assigned by the management.
Requirements
- HND / Bachelor’s Degree in Mass Communication or any relevant Degree.
- 3-5 years’ experience as a Customer Service representative in a retail store.
- Experience in retail supermarket /FMCG is an added advantage.
- Confident and dynamic personality.
- Candidates living on the Lagos island or environs are expected to apply.
Competencies & Skills Required:
- Service Oriented
- Customer Minded
- Stress Tolerance
- Technical/Products Knowledge
- Innovative
- Team Player
- Strong attention to detail
- Commercial awareness
- Communication skills – verbal and written
- Listening skills.
Deadline: 30th November, 2021.
Method of Application
Interested and qualified candidates should send a copy of their CV to: careers@whitetreegourmet.com using the Job Title as the subject of the email.
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