Chiji14xchange is a digital currency exchange providing trading solutions to users all over; as we lead the journey to an innovative future, one trade at a time. Our purpose at Chiji14xchange is to help usher Africa into the digital age, to make Storage and Transfer of money easy and affordable, hence promoting trade and improving the day to day life of Africans.
We are recruiting to fill the position below:
Job Title: Customer Care Personnel
Location: Sangotedo, Lagos
Employment Type: Full-time
Responsibilities
- Manage incoming calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Online customer management and ability to resolve issues.
Requirements
- OND qualification with relevant work experience.
Deadline: 18th November, 2021.
Method of Application
Interested and qualified candidates should send their CV to: olalekan@chiji14xchange.com using the Job Title as the subject of the email.
Note: Residence within Lekki / Epe Axis is a criteria.
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