Customer Success Specialist at Trax Apparel Global Limited

Trax Apparel Global Limited is a Nigerian-based luxury clothing and accessories brand. We specialize in all types of bespoke men’s traditional attire, ready-to-wear hand-painted clothing and accessories, and lifestyle. Our history begins with our founders Segun Oluwaniyi and Mark Odiete. Their vision was to create unique designs, by intelligently leveraging on the knowledge of the African urban culture in the global luxury scene. Our signature collection, The Walking Canvas (TWC) is a fusion of art and fashion that creates luxury design pieces by leveraging Africa’s vast cultures and creating art with them on wearable clothing items & accessories. This innovation led to the continued recognition of the brand locally and internationally as our pieces have been worn by various well-meaning Nigerians, celebrities and entertainers. The collection has also created a new style of fashionable clothing in the Nigerian/African fashion space.

At Trax apparel, as part of our national responsibility, we aim to put our brand on the map, thereby representing Nigeria, in the fashion industry, on a global level. Ours is a brand like none other. Our customers are of utmost importance and constantly influence our innovative creations. Our intent is to create a unique fusion of fashion, art lifestyle and spread the African story globally.

We are recruiting to fill the position below:

Job Title: Customer Success Specialist

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• Our company is looking for a Customer Success Specialist to help us improve the experience of our customers. You will accomplish this by providing excellent customer service. You will also provide sales support, drive and implement business growth strategies.
• We will train you on our specific business operations and arm you with product knowledge, but you should have experience in business management, particularly with customer support systems, such as customer relationship management (CRM) software and ticketing systems.

Responsibilities 

• Establish and maintain a good strategic advisor relationship to increase the sales of the organization.
• Ensure proper implementation of business growth strategies.
• Develop and implement efficient customer success strategies.
• Collect data to clearly understand the needs of the customers.
• Take care of customer satisfaction by coming up with customer support content.
• Discuss points related to customer satisfaction with the higher officials.

Requirements

• Interested candidates should possess a B.Sc qualification
• 2 – 4 years of work experience.

Remuneration

• Our compensation and benefits are very attractive.

Deadline: 20th November, 2021.

Method of Application
Interested and qualified candidates should send their CV and a half-page write-up of their most significant Customer management accomplishment to: people@traxapparel.fashion using the Job Title as the subject of the email.

Note: We consider performance and potential over skills and experience so do apply.