J-World Ntertainment is an entertainment studio internationally acclaimed for its unique services. At J-World, we professionally operate around music, television, videos, awards and event planning with our location situated in a serene estate in Lekki, Lagos state to provide comfort and security for our clients.
We are recruiting to fill the position below:
Job Title: Freelance Entertainment Client Relationship Manager 2
Location: Nigeria
Employment Type: Contract
Job Description
- We are currently in the market for a digital accounts manager. Here’s your opportunity to combine your digital marketing experience with your love of creating remarkable client experiences… inside a high-performance digital agency.
- The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our services.
- This will be done by developing and maintaining relationships and communication with clients and internal team members to better understand and mitigate any issues the customers may face.
- To increase revenue and achieve set financial targets for the company with maximum margin profitability.
Job Responsibilities
- Be the primary point of contact for your clients. Own the relationship and be responsible for their success.
- Spearhead the charge in creating digital strategies for your clients.
- Manage projects internally for your clients, getting things done yourself and most importantly working with others on the team to get the right things done (on scope, time and budget).
- Advocate for the client to ensure that we’re not just checking off boxes in a task manager, but instead moving them forward and reaching their objectives. Note: this is not a sales position. You are responsible to keep and grow your clients with Remarkable Client Experiences, Remarkable Excellence, and Remarkable ROI.
- Developing and delivering strategy presentations to clients.
- Manage and grow key customer relationships within existing accounts
- Drive peak performance by way of increased revenue and profit Weekly and Monthly analysis and reporting of business performance as required
- Devising and implementing strategies for meeting account and revenue targets
- Sell a wide portfolio of traditional and digital advertising/marketing solutions to existing clients.
- Development of campaign execution plans for projects.
- Plan and manage major campaigns from start to finish.
- To prepare campaign reports to all clients.
- Work with all internal teams to deliver on all projects required for the execution of campaigns
- Ensure that key deliverable required for each account is delivered on time Liaise with social media/digital teams and give them maximum support for the smooth running of the social media accounts.
- Ensuring that clients’ needs and requests are delivered on time and to specifications
- Attending client meetings
- Reporting on activities and campaigns and presenting at meetings.
- Providing insights and recommendations Work with finance on media plan approval, vendor payments and client invoicing
Qualifications and Experience
- Previous account management experience
- Articulate and well accustomed to a client-facing role 2 to 3 years of account management experience in an advertising agency with strengths in digital marketing is required.
- CIM certification is an added advantage
- Creative approach to up-selling to an existing client base and generating new business In-depth knowledge of strategy and deployment in all aspects of digital marketing including PPC, SEO, SEM, content creation, social media marketing, Email marketing, and analytics
- Strong presentation skills
- Excellent Verbal and Written communication skills
- Experience working with global brands, multinationals, FMCG etc
What We’re Looking For:
- Client Empathy
- Ultra-strong interpersonal relationship skills
- Strong project management skills.
- Strong Stakeholder engagement skills
- Operational digital marketing experience
- Self study/self-research skills Job Requirements
- Minimum of 2 years as an Account Manager (where you were responsible for your clients’ relationship and success.
- Minimum of 2 years working inside of an interactive or marketing agency serving external clients
- Digital Marketing experience
- A focus on the details (really… pay close attention to the details if you’d like to get an interview for this position) You are probably a good fit, in addition to the requirements, if you:
- Thrive in a small and growing team
- Enjoy reading books and taking courses to grow yourself
- Do some sort of digital marketing (or learning) in your spare time… it’s not just a day-job for you.
- Find yourself evaluating the customer experience everywhere you go (a bit of a curse when you’re dissecting how they could have provided a more remarkable experience when checking into your hotel on vacation)
- Feel at home with spreadsheets and task management tools
- Craft email messages and don’t just write them
- Are comfortable with IM tools, email, video calls, and the phone
- Genuinely care about clients (people) and not just getting things done. Here are a few final things to know before applying:
- Teamwork is EVERYTHING! We pride ourselves on being egoless (or as close to it as possible). If you like being part of a supportive and selfless group of people, there’s a good chance you’ll be a fit.
- Unbridled, Undiluted Intelligence is required to be successful in this role.
- We work hard here. This is NOT a job for the lazy or the non-passionate.
- We take our jobs very seriously, but we do not take ourselves very seriously. If you do not have a sense of humor or might struggle with working with a team, please don’t apply.
- Big names and resumes don’t matter here. All we care about is your ability to deliver in the role.
- This is a full time position, not freelance, not remote.
- Sometimes, you will be required to come on weekends and public holidays when deemed necessary.
- Flawless spoken communication/presentation skills are an advantage.
- No Jerks allowed.
Benefits
- We provide an innovative, young and vibrant startup environment built on of innovation, solid work ethic, lack of politics and fun.
- We offer competitive salaries and an atmosphere dedicated to driving solid, no BS results for our clients.
How to Apply
Interested and qualified candidates should send their Resume to: jworldntertainment@gmail.com using the Job Title as the subject of the email.
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