Receptionist in a Renowned FMCG Company

NENnetworks – Our client, a renowned FMCG company known for providing fast food services across Lagos State, is recruiting to fill the position below:

Job Title: Receptionist

Location: Ajah, Lagos
Employment Type: Full-time

Job Description

• Deliver prompt and professional solutions for customer inquiries via phone, email, online chat, etc.
• Maintain documentation of customer inquiries and responses for future reference.
• Direct or route customer calls to appropriate personnel for assistance.
• Handle dissatisfied customers politely and professionally.
• Track and follow up on all customer request promptly.
• Maintain broad knowledge of all company products, services, and promotions.
• Identify and implement new process plans to improve customer support service.
• Manage a large volume of customer calls in a friendly and courteous manner.
• Provide outstanding and exceptional customer service.
• Greet and address customers in a friendly and respectful way.

Requirements

• Candidates should possess an OND qualification.
• Must have a minimum of 2 years of working experience.
• Must have worked as an office secretary or Receptionist in a reputable organisation.
• Must have excellent customer service experience.
• Must have excellent communication skills.
• Must have very good computer knowledge and be social media savvy.
• Must be based around the Job location.
• Residing close to the above locations is an added advantage.

Salary

• N30,000 – N40,000 monthly.

Deadline: 30th November, 2021.

Method of Application
Interested and qualified candidates should send their Resumes through Whatsapp on: 08118635402.