Consultant – ICT at the Center for Civilians in Conflict (CIVIC) Center – Abuja & Borno

Center for Civilians in Conflict’s mission is to improve protection for civilians caught in conflicts around the world. We call on and advise international organizations, governments, militaries, and armed non-state actors to adopt and implement policies, tools, and training to prevent civilian harm. When civilians are harmed we advocate for the provision of amends and post-harm assistance. We bring the voices of civilians themselves to those making decisions affecting their lives.

We are recruiting to fill the position below:

Job Title: Consultant – ICT

Job References: ICTCABJ1822022 – Abuja and ICTCMD1822022 – Maiduguri
Locations: Abuja (FCT) & Maiduguri, Borno
Department: Operations
Reports To: Senior Operations Manager
Contract duration: 3 months

Job Summary

• The successful candidate will coordinate and deliver various ICT related services in accordance with established agency ICT policies, procedures, and service standards to support high-quality programs providing protection to civilians in conflict.
• You will provide responsive, professional service and technical support to CIVIC staff and Consultants to ensure efficient operation and use of CIVIC information sharing, communication, and collaboration technologies.

Job Responsibilities

• Install and configure new laptops for staff members or consultant.
• Prepare and install standard IT environment (e.g., laptops & peripheral equipment)
• Install, configure, and upgrade operating systems and software, using standard business and administrative packages; recommends and/or performs upgrades on systems
• Respond to support requests, diagnosing equipment and configuration issues with a variety of applications on desktops and laptops remotely or directly on the user-side
• Install, assemble, and configure peripherals such as printers, scanners, and related hardware
• Assist in the installation of network infrastructure including cabling, communications equipment, and telecommunications hardware
• Assist in the organization of presentations, audio, and videoconferencing (equipment setup,
• configuration and testing), working closely with end-users to resolve specific problems maintaining a high level of end-user satisfaction
• Troubleshoot problems with computer systems, including troubleshooting hardware and software, e- mail, network, and peripheral equipment problems
• Work with procurement staff on the procurement of IT hardware and software
• Performing asset inventory activities as needed
• Communicate with vendors to resolve technical problems with computing software and hardware
• Train other staff on software and hardware
• Work with CIVIC HQ IT staff to configure user accounts, attain licenses, and provide access to CIVIC resources
• Perform other duties of similar nature or level

Educational Qualifications & Experience Requirements

• Bachelor’s Degree in IT-related fields (Computer Science / Engineering, Computer Networking, Programming, and Information Systems)required.
• Significant work experience in a directly related field combined with appropriate training/certificates may substitute for degree.
• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, equivalent and ITIL Foundation Certified.
• Minimum of three years’ work experience in a position with similar responsibilities.
• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.
• Demonstrated capacity in management of network/server software and hardware devices and platforms.
• Grasp of complex network, security, mobile, desktop, backup, application, and database technologies.
• Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.
• Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.
• Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions.
• Able to maintain confidential information.
• Proactive, resourceful, solutions-oriented, and results-oriented.
• Basic understanding of business analysis concepts and best practice.
• Demonstrated experience building ICT capacity with professional staff.

Language Required:

• Fluency in oral and written English and Hausa is required.

Key Working Relationships:

• Internal-All staff (Program & Operation staff)
• External -Donors Representatives & Vendors.

Deadline: 7th January, 2022.

How to Apply
Interested and qualified candidates should send their Expression of Interest (EOI) along with a detailed Resume as attached MS Word document to: nigeriahr@civiliansinconflict.org using the Job Title and Reference number (ICTCABJ1822022 for Abuja and ICTCMD1822022 for Maiduguri) as the subject of the email.

Note

• Any application without quoting the reference code will be disqualified.
• Only applicants who send in the required format will be considered and only shortlisted candidates will be contacted.
• Only candidates who submit their application before the deadline will be considered.
• Qualified women are strongly encouraged to apply.
• Equal Opportunity: CIVIC is an equal opportunity employer and does not discriminate based on race, color, religion, etc.