Dragnet Solutions Limited – Our client, a new E-Commerce start up that is focused on building construction materials, is currently recruiting to fill the position below:
Job Title: E-commerce Project Manager
Location: Lagos State
Responsibilities
- Assume all responsibility and accountability for the day-to-day e-commerce operations by effectively managing Leads and Associates
- Work with direct reports to execute the accurate processing of e-commerce orders
- Oversee inventory levels to ensure they meet customer demand
- Directly manage applicable controllable expenses and identify opportunities to increase contributions and partner with the Store Manager to create and execute an action plan to capitalize on opportunities
- Regularly communicate with Store Leader to discuss strengths, opportunities, and trends in business
- Achieve the e-commerce financial performance goals, such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order
- Ensure e-commerce team operates in accordance with company policies and procedures
- Consistently create a positive customer experience with all e-commerce orders
- Escalate more complex customer service issues to the Store Manager
Education and Experience
- 3 to 5 years of experience in e-commerce operations
Skills Required:
- Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results
- Service Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer
- Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
- Process Management: Take a systematic approach in contributing to making the company’s workflow more effective, efficient, and capable of adapting to an ever-changing environment
- Drive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback
- Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone
- Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions.
Deadline: 2nd January, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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