Gemona West Design Studio is a full-service Interior Architecture/Design firm providing highest standard of design excellence for discerning, quality-conscious clients. The total experience is provided in a way to inform, inspire, and assist people through the process of transforming their home or business environment to become a unique and personalized expression of themselves.
Gemona West consolidates each client’s need into a form that exudes elegance and maturity. Our spaces are designed to elevate how you live, work and play. With an ever-expanding scope of works which includes Design architecture, FF&E design, Project management and Procurement, Gemona West is simultaneously defining a new era of luxury spaces in Sub-Saharan Africa.
We are recruiting to fill the position below:
Job Title: Sales / Client Relationship Officer
Location: Lagos
Employment Type: Full-time
Job Responsiblitites
- Create plans to address clients’ business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalate issues as appropriate
- Help sales team up-sell or cross-sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
- Set sales and revenue targets and work diligently to meet them
- Collaborate with internal teams (e.g. sales, clients and senior management) to address customers’ needs.
- Building long term relationships with Key clients
- Addressing clients concerns and complaints
- Creating sales plans to generate revenue
- Any other duties as assigned
Job Competency and Requirements
- B.Sc / B.A Degree in Business Administration, Marketing, or a related field
- 3 – 5 years of practical experience
- Proven track record of meeting and exceeding targets
- Background in customer service; industry knowledge is a plus
- Technical understanding of the design and its administrative Management Skills
- Experience tracking relevant KPIs (e.g., customer satisfaction)
- Proficient in MS Office, with working knowledge of CRM platforms
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team
- Strong interpersonal skills
- A can-do attitude is required
- Ability to meet up with deadlines
- Applicant should reside around Lekki-Ajah Environs
- Have an ownership mentality throughout a project lifetime.
Deadline: 24th December, 2021.
How to Apply
Interested and qualified candidates should send their Resumes to: hr@gemonawest.com using the Job Title as the subject of the mail.
Note: Only Shortlisted candidates would be contacted.
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