Shago Payments Limited – We are a financial technology company retailing digital products and services to create a localized marketplace experience for our users. Our application facilitates transactions, such as bill payment, airtime and data purchase, fund transfer, withdrawals, account opening, transport ticketing, examination result checker, betting, on-demand services, e-commerce, savings, and more. As an innovative solution provider with expertise in value-added services and on-demand service delivery, our focus is on reaching the underserved and unbanked market by retailing services through an agent distribution network.
We are recruiting to fill the position below:
Job Title: Fraud Detection Specialist
Location: Ajao Estate, Lagos
Employment Type: Full-time
Responsibilities
- Develop fraud analysis models to improve efficiency and effectiveness of company systems
- Determine existing fraud trends by analyzing accounts and transaction patterns
- Recommend new software tools used for fraud detection, prevention and reporting activities
- Perform platform x-ray to understand transaction patterns
- Flag customer account for possible fraud based on trends Analyze and assist customer accounts containing fraudulent activity Handle high call volumes.
- Manage email responses from bank partners for fraud-related issues
- Resolve queued/pending transactions within the service level agreements to reduce potential revenue losses
- Interact with banks and customers to validate the information and to confirm or cancel authorizations
- Ensure confidentiality of all information collected during investigation
- Generate daily/weekly/monthly suspicious activity reports and risk management reports for the Management team
- Maintain accurate records containing known data triggers to support the identification of fraudulent activity.
- Recommend anti-fraud processes for changing transaction patterns and trends
- Manage chargeback requests and pending transactions on the platform
- Monitor real-time queues and identify high-risk transactions in the business
- Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
- Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts
- Identify fraudulent transactions and cancel them from further processing.
Requirements
- First Degree in Business Administration / IT or Finance related field
- Minimum of 5 years experience in a Fraud Unit/Risk Management and or Technical Support preferably in a FINTECH/Financial services
- Analytical and problem-solving skills.
- Innovative and Strategic thinking
- TECH Savvy
- Excellent presentation and communication skills
- Understanding of financial crimes, especially cyber fraud means and threats; and in-depth knowledge of the business, risk management concepts and practices and performance implications of policies/actions.
- Working knowledge of Fintech operations/regulations, fraudulent reviews and Fraud Case Management Tools/Systems.
- Ability to process a large set of information and detect anomalies
- Excellent attention to detail and concern for data privacy/accuracy.
How to Apply
Interested and qualified candidates should send their Applications to: hrteam@shagopayments.com using the Job Title as the subject of the email
Application Deadline 31st January, 2022.
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