The Nelson Mandela Garden is a multifaceted hospitality service provider located in Asaba, focused on rendering exceptional hospitality services from events to lodging services.
We are recruiting to fill the position below:
Job Title: Pool Attendant
Location: Asaba, Delta
Employment Type: Full-time
Full Job Description
- The pool attendant will perform guest safety and recreational work supervising the pool area and enforcing safety regulations and guidelines as per the resort management.
Responsibilities
- Observe and patrol pool and enforce safety regulations.
- Assists swimmers from water when in danger.
- Provide excellent service consistent with the hotels’ standards operating procedures and brand attributes.
- Greet all guests uponarrival distribute towels, offer assistance with seating, and delivering consistent guest service, exceed guest expectations, and provide all other supporting services.
- Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
- Poolside Bar hours of operation, location of facilities, and emergency procedure for rescue.
- Knowledgeable of hotel facilities and services to answer guest inquiries.
- Willing to take ownership of allguest requests and complaints, try to resolve issues immediately, and follow up to ensure the guests’ satisfaction.
- Responsible for maintaining the cleanliness of pool deck and facilities including straightening and stacking chairs, collecting soiled towels and trash, moving chairs, towels, replacing flags, and cleaning signs.
- Facilitate and maintain consistent pool safety programs, training, and documentation to ensure the overall safety of guests in the pool area.
- Work closely with other departments that are essential to ensuring a positive guest experience.
- Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements.
Preferred Qualifications
- High School or College Degree preferred
- 2 – 5 years experience in a luxury hotel
Qualities:
- Fluent English
- Expert swimming skills
- Adequate lifeguard training
- Food and beverage knowledge
- Strong commitment to service
Deadline: 11th February, 2022.
Method of Application
Interested and qualified candidates should send their CV and Cover Letter to: Hospitalitygroundworks@gmail.com using the Job Title as the subject of the email.
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