Gran Melia Hotel is a sumptuous hideaway set on a 10 plot land strategically positioned on the tranquil Lekki Peninsular. This hotel offers you the ultimate comfort and privacy. The cutting-edge design and high-tech facilities provide you with the ultimate paradise to unwind and relax in style.
We are recruiting to fill the position below:
Job Title: Front Desk Officer
Location: Ajah, Lagos
Job Description
- We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment.
- The Front Desk Agent will assist guests with inquiries, problems and complaints.
- The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift.
- You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant’s operation to facilitate guests’ dining reservations and to make recommendations, and be proficient with operating the switchboard.
- You will ensure keys are handed back on guests’ departure.
- To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure.
- Preferred candidates will be positive, proactive and be skilled at multitasking in a fast-paced environment.
Responsibilities
- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests’ needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating switchboard and assisting with inquiries.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on daily checklist.
Requirements
- B.Sc in any related field.
- 2+ years Front Desk Agent experience preferred.
- Well-groomed, professional appearance.
- Outstanding written and verbal communication skills.
- Team player.
- Physically agile, and able to stand for extended periods.
- Available to work shifts, over weekends and on public holidays.
Salary
N60,000 Monthly.
Deadline: 30th September, 2022.
How to Apply
Interested and qualified candidates should send their CV to: humanresources@granmeliahotel.com.ng using the Job Title as the subject of the mail.
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