Front Desk Officer at Gran Melia Hotel

Gran Melia Hotel is a sumptuous hideaway set on a 10 plot land strategically positioned on the tranquil Lekki Peninsular. This hotel offers you the ultimate comfort and privacy. The cutting-edge design and high-tech facilities provide you with the ultimate paradise to unwind and relax in style.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Ajah, Lagos

Job Description

• We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment.
• The Front Desk Agent will assist guests with inquiries, problems and complaints.
• The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift.
• You will be familiar with the hotel layout, be up to date with different tariffs and special offers, understand the in-house restaurant’s operation to facilitate guests’ dining reservations and to make recommendations, and be proficient with operating the switchboard.
• You will ensure keys are handed back on guests’ departure.
• To ensure success you will be professional and pleasant in challenging situations and take responsibility for the satisfaction of guests from arrival to departure.
• Preferred candidates will be positive, proactive and be skilled at multitasking in a fast-paced environment.

Responsibilities

• Greeting and thanking guests in a sincere, friendly manner.
• Checking guests in on arrival and out on departure.
• Posting charges to appropriate guest accounts.
• Anticipating and addressing guests’ needs, and resolving their problems and complaints.
• Assisting guests with disabilities.
• Operating switchboard and assisting with inquiries.
• Assisting the reservations manager with taking reservations.
• Collaborating and communicating with other internal departments to ensure guest satisfaction.
• Complying with company procedures and safety policies.
• Performing duties on daily checklist.

Requirements

• B.Sc in any related field.
• 2+ years Front Desk Agent experience preferred.
• Well-groomed, professional appearance.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends and on public holidays.

Salary
N60,000 Monthly.

Deadline: 30th September, 2022.

How to Apply
Interested and qualified candidates should send their CV to: humanresources@granmeliahotel.com.ng using the Job Title as the subject of the mail.