Male Front Desk Supervisor at Applicant Check Limited

Applicant Check Limited is an HR consulting company that specializes in recruitments, background checks and mystery shopping.

We are recruiting to fill the position below:

Job Title: Male Front Desk Supervisor

Location: Agege, Lagos
Employment Type: Contract

Duties and Responsibilities

• Ensure Outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanour at all times.
• Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
• Build strong relationships and liaise with all other department’s especially housekeeping, reservations etc.
• Ensure Front office log book and hotel log book is always updated and actioned upon
• Cross Check all billing instructions are correctly updated.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management.
• Participate in hotel committees and task force assignments.
• Assist all departments in servicing the guests during high volume periods.
• As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

Prerequisites

• Minimum Qualification: OND.
• Experience: Minimum 2 years work experience in an hotel.
• A positive attitude and excellent communication skills.
• Experience of motivating and leading a winning team.
• Ability to remain calm whilst under pressure.

Remuneration

• Salary: N35,000 monthly
• Perks: Accomodation available on request and 1 daily meal.

Deadline: 28th February, 2022.

Method of Application
Interested and qualified candidates should send their CV to: info@applicantcheck.com.ng using the Job Title as the subject of the email.