Client Service Manager at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Client Service Manager

Location: Lagos

Description

• The Client Service Manager will be responsible for generating revenue by creating and maintaining a healthy pipeline of leads, understanding and interpreting technical requirements of clients and providing technical information to clients.
• The Client Service Manager will be responsible for client retention and growth.

Requirements

• Creating sales opportunities through inbound lead follow-up, calls and emails,
• Maintain and expand the sales pipeline within the target markets for The Zone
• Act as a tour manager for the Zone.
• Preparation and communication of client proposals.
• Working directly and closely with the Marketing department to create awareness for the Zone within the Zones’ target market, account management and the provision of a 5-star client experience.
• Ensure adequate maintenance of the facility to ensure service delivery.
• Continuous and consistent competitive analysis.
• Create, strengthen, and manage partnerships in order to deliver on an agreed strategy.
• Preparation of weekly, monthly, quarterly, and annual strategic plans prior to review.
• Preparation of tenancy agreements and ensuring tenancy checks are in place.
• Preparation of project plans and budget per event.
• Preparation of invoices and chasing receivables with clients.
• Effective supervision of client experience officers.

How to Apply
Interested and qualified candidates should:
Click here to apply online