Consultant Cloud Service Analyst / Officer at Deloitte Nigeria

Deloitte is the largest private professional services network in the world. Everyday, approximately 286,200 professionals in more than 150 countries demonstrate their commitment to making an impact that matters. Our West Africa practice serves multinationals, large national enterprises, small and medium-sized enterprises and the public sector across Nigeria and Ghana.

In Nigeria, Deloitte is one of the leading professional services firms, specializing in providing Audit, Tax, Consulting, Risk Advisory and Financial Advisory services. We serve clients in a variety of industries from financial services, consumer, telecommunications, media & technology, energy resources & Industrial and government and public services.

We are recruiting to fill the position below:

Job Title: Consultant Cloud Service Analyst / Officer

Location: Lagos
Employment Type: Full-time

About the Cloud Practice at Deloitte

• Deloitte is an industry leader in our clients’ Digital transformations. We recognize that the backbone enabling our clients’ highest aspirations for analytics and cognitive solutions is next-gen Cloud infrastructure.
• From cloud consulting, to implementation, and ongoing managed services we offer a full scope of Cloud services and solutions.
• We want talent who is ready to innovate cloud services and empower our clients to leap forward in their technical capabilities.
• Building your career at Deloitte offers the opportunity to work with cutting-edge Cloud technologies to deliver next-Gen Cloud solutions.
• We embrace the tech pioneer mindset and always enable our talent to keep their skills evolving at the speed at which the technology marketplace is evolving.

Job Description

• Are you looking to make an immediate impact where you can help our clients solve their cloud business challenges while advancing your career?
• Deloitte is offering an opportunity for you to be a crucial member of a dynamic team working on cloud design, migration, integration, adoption, and support.

Work You’ll Do

• Be a part of multidisciplinary and diverse team in a client facing role.
• Working closely with other cloud experts and vendors to meet SLAs, monitor services, track performance, minimize outages and resolve issues quickly and effectively.

Responsibilities

• Opening, closing, and updating support tickets promptly and accurately.
• Follow up on tickets until resolved.
• Providing level 1 support on applications on GCP, Azure and hybrid cloud environments
• Ensure that problems are corrected within identified performance targets.
• Log all issues, resolutions and liaise with team members for action.
• Prepare documentations, reports and provide recommendations for improving process standards.
• Provide support to Customers on escalations.
• Plan and develop support processes that adhere to ITIL best practices.
• Communicate effectively through strong written and oral communication skills for technical and non-technical audiences.

Qualifications

• Possess a Bachelor’s Degree (B.Sc, B.A, B.Eng / B.Tech, etc.) or Higher National Diploma (HND) in Science, Technology, Engineering or any related discipline with a minimum of second class upper / upper credit division
• 2+ years of experience in IT service delivery
• 1+ years of experience in a virtualization or cloud environment.
• Have a minimum of five credits in WASSCE Ordinary Level/NECO subjects or acceptable equivalent examination, including Mathematics and English Language in one sitting only
• Cloud Certifications desired

What Impact Will You Make?

• Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance.
• As the undisputed leader in professional services, Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.

How You Will Grow:

• At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn.
• We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world.
• From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.

Benefits

• At Deloitte, we know that great people make a great organization.
• We value our people and offer employees a broad range of benefits.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruiter Tips

• We want job seekers exploring opportunities at Deloitte to feel prepared and confident.
• To help you with your interview, we suggest that you do a research to know some background about our firm and the business area you are applying to.