Customer Service Representative in a Reputable Company

A Reputable Company is currently recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Locations: Anambra, Asaba – Delta and Edo
Employment type: Full-time or part-time

Job Description

• Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
• By helping customers understand the service and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our services inside and out so that you can answer clients questions correctly.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Education Requirements

• OND / HND / B.Sc in any field of study.

Qualification / requirements:

• 1 year in Customer Service experience in a reputable organization
• Ability to stay calm when customers are stressed or upset.
• Ability to make use of Microsoft Office.
• Experience working with customer support.

Deadline: 31st July, 2022.

Method of Application
Interested and qualified candidates should forward their CV to: hr.libralogistics@gmail.com using the Job Title and current Location as the subject of the mail eg “Customer Service Representative / Asaba”.

Note: Multiple entries will be automatically disqualified.