VerifyMe is building the Nigerian trust infrastructure by offering digital identity and verification services to a wide range of industries and the retail market. Licensed by the National Identity Management Commission (NIMC), our verification services are available by API or via our full-service Managed Verification Platform.
Our customers can leverage our services to enable contactless customer onboarding, confirm National Identification Number (NIN), Bank Verification Number (BVN), and Driver’s License (FRSC) and secure e-commerce transactions using our AI-powered facial recognition and liveness detection technology. All our verifications are compliant with Central Bank of Nigeria (CBN) Tier III and Anti-Money Laundering (AML), we give decision-makers the tools to assess suitability for financial services and employment.
We are recruiting to fill the position below:
Job Title: Associate Account Manager
Location: Lagos
Employment Type: Full-time
Department: Growth Department
Direct Reports: Account Management, Lead
Grade Level: Entry Level
Work Type: Hybrid
Position Overview
- Reporting directly to the Account Management, Lead or her designee, the Associate Account Manager is responsible for managing ongoing client relationships by regularly planned customer-lifecycle touchpoints and increasing adoption / usage of our products with signed customers.
- The Associate Account Manager manages/coordinates existing accounts and acquires new accounts from the sales team.
- The ideal candidate will be passionate about client relations, customer service, communications, and focused on enhancing customer experience.
Responsibilities
- Builds and maintains client relationships to meet all sales goals.
- Responsible for frequent communications with customers to keep VerifyMe products top of mind.
- Proactively communicate with customers to identify new sales opportunities, address challenges, and ensure consistent request of our services.
- Provide documentation and business intelligence on new client acquisition to the operations team
- Escalate customer issues to the Account Management, Lead.
- Follow-up with operations team to ensure timely fulfilment of client verification requests.
- Other responsibilities as assigned by the Account Management, Lead.
Minimum Requirements
- Candidates should possess a Bachelor’s Degree with 1 – 2 years work experience.
- The successful candidate must possess exceptional communications, presentation, and negotiation skills.
- They must be self-motivated and possess the ability to multi-task in a fast-paced environment.
- To perform efficiently in this role, the candidate must be willing to go above and beyond the responsibilities stated above to meet all Account Management Goals and KPIs.
In addition, the right candidate must have;
- Prior experience in account management and customer-facing roles
- Proficiency in Microsoft Office suites especially Excel
- Great time management skills.
Deadline: 15th July, 2022.
How to Apply
Interested and qualified candidates should send their CV to: jobs@verifyme.ng using “Associate Account Manager” as the subject of the mail.
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