Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).
We are recruiting to fill the position below:
Job Title: Sales Manager, Agency Banking
Location: Lagos, Nigeria
Job Context
- The Sales Manager for Agency Banking supports the Business Manager for Agency & Direct Banking in driving key retail alliances and partnerships to grow our distribution network through Agency Banking in the region of deployment
- This role coordinates direct field sales and acquisition of agents as well as mandatory agents monitoring nationwide to drive the projected transactions volumes and values.
- This role also supports increased adoption of our digital channels all through the customer journey / lifecycle.
Job Responsibilities
- Be active in the drive for new ideas around country innovations and enhancements on agency banking and customer notification systems
- Support localization and optimization of agency banking capabilities in-country before upload into group content management system and final delivery to clients
- Responsible for assessing the effectiveness of the Group’s arrangement to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
- Drive new-to-bank onboarding of agents (Xpress points)
- Drive quality of onboarding application documents, branding, regulatory, and compliance to regulatory/legal requirements
- Ensure 99% of reported agent disputes and challenges are resolved at all times
- Ensure there is a strong internal control system in place to minimize operational losses and monitor its adequacy and effectiveness
- Steward regulatory and day-to-day engagement with country compliance on all agency requirements and deliveries
- Motivate and lead a team to achieve consistent profitability through a clear process of target settings
- Conduct regular people performance and productivity reviews and build a healthy talent pipeline
- Encourage and foster a congenial working environment to enable direct reports and teams to achieve excellence through teamwork and operational efficiency
- Drive customer service excellence, unified customer experience, and ensure competitive solutions and products are consistently delivered on agency banking channels.
Job Profile (Qualifications & Skills)
- Minimum of First Degree. A Master’s Degree or Professional Qualifications will be an added advantage
- Functional knowledge requirements: Agency Banking, Current Market / Competitive digital positioning, partner and alliance management, project management, process analysis
- Strong interpersonal skills
- Influencing Skills
- Communication Skills.
Deadline: 30th September, 2022.
How to Apply
Interested and qualified candidates should:
Click here to apply online
And
Send their CV to: ENGResourcing@ecobank.com using the Job Title as the subject of the email.Deadline:
Leave a Reply