Customer Service Officer / Admin at Fadac Resources and Services Limited

Fadac Resources and Services Limited – Our client, a leading & most preferred realtors network & real estate investment hub in Africa, due to expansion, is recruiting to fill the position below:

Job Title: Customer Service Officer / Admin

Location: Ajah, Lagos
Employment Type: Full-time

Job Responsibilities

  • Build and improve relationships with customers, key suppliers and partners.
  • Review company practices to ensure clients get maximum satisfaction from their purchases.
  • Identify potential opportunities and inform the sales team to follow up.
  • Educate and inform clients about the company’s products, services and special offers.
  • Attend to client complaints and resolve issues promptly.
  • Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.
  • Work with internal departments to ensure the company meets clients’ expectations.
  • Oversee customer relationship management system.
  • Greeting and directing visitors, answering phone inquiries, and handling complaints in a courteous, professional manner
  • Ensuring office supplies are maintained, including checking inventory and working with vendors to ensure adequate levels of necessary supplies at all times
  • Occasionally traveling off-site to deliver reports or files to other departments
  • Ensuring the confidentiality and security of files and filing systems
  • Coordinating schedules, arranging meetings, distributing memos and reports and ensuring that everyone is kept current on necessary company news and information
  • Operating copy equipment, fax machines, printers or other equipment necessary.

Job Requirements

  • B.Sc / BA in Business Administration, Marketing or any Social Sciences
  • 1-3 year experience on the role
  • Proven experience as a Client Relationship Manager
  • Experience in sales or customer service is preferred
  • Knowledge of customer relationship management (CRM) practices
  • Problem-solving/Customer-oriented mindset/Aptitude for fostering positive relationships
  • Excellent communication skills
  • Teamwork and leadership skills.

Deadline: 20th November, 2022.

Method of Application
Interested and qualified candidates should send their CV to: mary.a@fadacresources.com using the Job Title as the subject of the email.


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