Primera MFBank, your partner for growth, is a fully licensed technology-driven finance platform that offers financial solutions to businesses and individuals. Anchored by a strong balance sheet and an experienced, hands-on management team, we enhance financial inclusion by offering suite of financial services to meet the needs of clients.
We are recruiting to fill the position below:
Job Title: Front Desk Officer
Location: Victoria Island, Lagos
Employment Type: Full-time
Department: Human Capital & Corporate Services
Job Description
- Deliver prompt and professional solutions for customer inquires via phone, emailand one-one communication etc.
- Must effectively manage different communication channels: resolve customer complaints via all available phone, email.
- Direct or route customer calls to appropriate personnel for assistance.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Handle dissatisfied customers in a polite and professional fashion.
- Track and follow-up customer requests in a timely manner.
- Maintains security by following procedures; monitoring visitors’ logbook and tag
- Maintains safe and clean reception area by complying with procedures, rules, and regulations.
- Work with Human Capital from time to time to assist in Human Capital Operations
- Perform other tasks as assigned by your supervisor/Manager
Qualifications
- Minimum of a B.Sc / HND in any discipline
- 2-3 years relevant experience in front desk/receptionist position is required preferably in the financial services industry
- Preferred candidates must be customer-centric, young, smart and vibrant.
- Candidate must possess excellent communication skill
- Certification in customer relationship management, Human Resources or any other related courses is an added advantage.
Required Skills & Competencies:
- Strong verbal and written communication skills
- Excellent relationship and people management skills
- Self-starter with mature analytical skills and ability to work under pressure.
- Innovative and forward thinking, with a track record of executing new ideas.
Deadline: 14th November, 2022.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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