Front Desk & Client Service Officer in a Leading World-class Healthcare Services Provider

Anadach Consulting Limited – Our client is a leading provider of world-class healthcare services for over 15 years in Lagos. The Facility is a growing family practice that places strong emphasis on the delivery of high quality Patient-centered family medicine.

As a result of expansion and strategic initiatives aimed at delivering increased value to patient experience, career opportunities exist for high performing professionals that can contribute in a rapidly growing organization. Hence, we are recruiting to fill the position below:

Job Title: Front Desk & Client Service Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

The Role

  • The selected candidate will act as the first port of call for receiving clients, parcels and incoming calls.
  • She will provide assistance in office management with the responsibilities of reception, secretarial duties and administrative support to enhance daily clinical operations.
  • She will work collaboratively with the rest of the practice team to deliver high quality patient-centered care within the boundaries of her role to meet the needs of patients.

Key Roles and Responsibilities

  • Receive patients and clients at the reception politely
  • Responsible for all the activities regarding patients’ visit; patient’s appointment, retrieval of existing patient’s details and registration of new patients.
  • Preparation of patients’ bills and filling of appropriate forms.
  • Sending of HMO forms on daily basis to the doctors for diagnosis and
    verification and signature to ensure payment.
  • Receive and route incoming and outgoing mails and courier packages as appropriate in a timely manner.
  • Ensure the reception area portrays the clinic’s quality standard and professional image at all times.
  • Registration of issued drugs into the system,
  • Preparation of clients’ monthly invoice and monthly report.
  • Patient’s appointment and data management.
  • Ensure high level of efficiency at the front desk office and client’s satisfaction.

Qualification and Experience

  • A Bachelor’s Degree from a reputable Institution
  • Must have 2 – 4 years’ experience in Front Desk, Secretarial or administrative functions

Required Skills and Competencies:

  • Good writing, oral and communication skills
  • Intelligent and innovative approach to resolving challenges
  • Positive, enthusiastic and friendly disposition
  • Ability to multitask with good attention to details
  • Should be conversant with Microsoft Excel and Word
  • Professional and pleasant telephone etiquette
  • Exceptional client interaction and relationship management skills
  • Strong interpersonal and organizational skills
  • Accurate data management skills
  • High level of integrity
  • Ability to use Electronic Medical Record (EMR) or willingness to learn

Deadline: 19th February, 2023.

How to Apply
Interested and qualified candidates should send their Applications to: info@anadach.com using their full Name and Job Title as the subject of the email.

Note: Only shortlisted applicants will be contacted.


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