Anadach Consulting Limited – Our client is a leading provider of world-class healthcare services for over 15 years in Lagos. The Facility is a growing family practice that places strong emphasis on the delivery of high quality Patient-centered family medicine.
As a result of expansion and strategic initiatives aimed at delivering increased value to patient experience, career opportunities exist for high performing professionals that can contribute in a rapidly growing organization. Hence, we are recruiting to fill the position below:
Job Title: Front Desk & Client Service Officer
Location: Victoria Island, Lagos
Employment Type: Full-time
The Role
- The selected candidate will act as the first port of call for receiving clients, parcels and incoming calls.
- She will provide assistance in office management with the responsibilities of reception, secretarial duties and administrative support to enhance daily clinical operations.
- She will work collaboratively with the rest of the practice team to deliver high quality patient-centered care within the boundaries of her role to meet the needs of patients.
Key Roles and Responsibilities
- Receive patients and clients at the reception politely
- Responsible for all the activities regarding patients’ visit; patient’s appointment, retrieval of existing patient’s details and registration of new patients.
- Preparation of patients’ bills and filling of appropriate forms.
- Sending of HMO forms on daily basis to the doctors for diagnosis and
verification and signature to ensure payment. - Receive and route incoming and outgoing mails and courier packages as appropriate in a timely manner.
- Ensure the reception area portrays the clinic’s quality standard and professional image at all times.
- Registration of issued drugs into the system,
- Preparation of clients’ monthly invoice and monthly report.
- Patient’s appointment and data management.
- Ensure high level of efficiency at the front desk office and client’s satisfaction.
Qualification and Experience
- A Bachelor’s Degree from a reputable Institution
- Must have 2 – 4 years’ experience in Front Desk, Secretarial or administrative functions
Required Skills and Competencies:
- Good writing, oral and communication skills
- Intelligent and innovative approach to resolving challenges
- Positive, enthusiastic and friendly disposition
- Ability to multitask with good attention to details
- Should be conversant with Microsoft Excel and Word
- Professional and pleasant telephone etiquette
- Exceptional client interaction and relationship management skills
- Strong interpersonal and organizational skills
- Accurate data management skills
- High level of integrity
- Ability to use Electronic Medical Record (EMR) or willingness to learn
Deadline: 19th February, 2023.
How to Apply
Interested and qualified candidates should send their Applications to: info@anadach.com using their full Name and Job Title as the subject of the email.
Note: Only shortlisted applicants will be contacted.
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