Merchant Relationship Officer at Addosser Microfinance Bank

Addosser Microfinance Bank Limited plays an important role in widening the finance options available to MSMEs by providing finance for their businesses through value-added products and services. Founded in 2008, Addosser Microfinance Bank Limited is one of the leading Microfinance banks in Nigeriaofferinga broad range of products and services, to serve it’s over 103,000 customers through our four business groups: Retail and Microenterprise Banking, SME Banking, Consumer Banking and Specialized products & investment.

We are recruiting to fill the position below:

Job Title: Merchant Relationship Officer

Location: Lagos,
Employment Type: Full Time / Onsite

Responsibilities

• Identify, assess and enrol new clients on the platform in accordance with the preset targets.
• Marketing of Saleko, value propositions and benefits to existing and new clients.
• Effective follow-up, Monitoring and continuous engagement with clients across all locations.
• Build and maintain a cordial relationship with clients to achieve sustainable growth in number and volume of transactions performed on Saleko platform.
• Identify market opportunities for product innovation.
• Provide market feedback for service improvement and optimal customer experience
• Work with the corporate communications, strategy department and all other stakeholders in the implementation of relevant marketing campaigns and promotional activities.
• Facilitate timely resolution of customer/client’s complaints.
• To onboard merchants onto Saleko platform.
• To guide merchant on the application usage.
• To serve as an intermediary between the merchants and the business.
• To get feedback/complaints from merchants on the application’s usage.
• To grow merchant numbers on the platform.
• To create awareness of the platform to prospective merchants.

Qualifications

• Candidates should possess an OND Holders minimum.
• Result-oriented and target driven, with 1-3 years of relevant marketing/sales Experience.
• Physical fitness, mental alertness between Age 24 to 33years
• Ability to speak at least one major local dialect.
• High market influence and ability to sell on e-commerce platforms.
• Basic understanding and knowledge of e-commerce platforms.
• Ability to use a digital device for client’s enrollment and monitoring.
• Good interpersonal relationship.

Deadline: 10th April, 2023.

How to Apply
Interested and qualified candidates should send their Applications to: careers@addosser.com using “MRO” as the subject of the email.