ipNX Nigeria Limited is one of Nigeria’s fastest-growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers. Leveraging technology to create innovative solutions that help mankind thrive.
We are recruiting to fill the position below:
Job Title: Billing Support Officer
Location: Adenubi, Lagos
Grade: Contract
Travel Frequency: N/A
Reporting to: Team Lead – Billing Support Unit
Function: Handle all Retail Billing Calls, Tickets and Mails Job
Purpose of the Job (Brief)
- The Billing Support Officer deals with customers complaints via telephone and emails.
- They are required to handle a variety of functions, including end to end resolution of Billing issues. Officers make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.
Deliverables
Maximum of 5 – 6 Key Responsibilities:
- This section requires the top five accountabilities that the role is to deliver own. Written in outcome language, this
- is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.
Educational Qualifications & Functional Skills
- Minimum Requirements: HND / B.Sc, Any Discipline
- Minimum Experience: 6 Months experience in a contact center
- Work Experience: Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) work.
Salary
N90,000 – N100,000 monthly.
Deadline: 10th May, 2023.
Method of Application
Interested and qualified candidates should send their Resume to: cpaul@ipnxnigeria.net using the Job Title as the subject of the mail.
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