BURN is the largest vertically integrated modern cookstove company in the world, providing world-class R&D, manufacturing, and carbon offset projects from our HQ in Kenya and across 10 countries in Africa. We are working to create a world where cooking positively impacts all life on earth by producing the world’s most efficient biomass, liquid fuel, and electric cookstoves. Our team of 900 people – 51% of whom are women – is on track to produce and sell over 150,000 stoves per month in 2022 at our solar-powered facility in Kenya.
We are recruiting to fill the position below:
Job Title: Agent Care Officer
Location: Lagos
Employment Type: Full-time
Duties and Responsibilities
- Daily agent network management including calls to agents – interface for sales operations reconciliation and commercial.
- Engage agents directly on performance data from sales ops- feedback collection and agent tickets
- Manage PJP (Personal Journey Plan) per Agent and TSM (Territory Sales Manager) leading to keep or disable the action.
- Planning of trade activities with agents, TL and TSM
- Daily agent training and mentoring through calls.
- Prospect management
- Agent quality and recruitment checklist
- Support sales target
- Daily/Weekly feedback report to Tl, TSM, Country lead.
Skills and Experience
- Candidates should possess a University Degree in Business Administration, International Development, Marketing, Economics, or other areas relevant to the sales field.
- At least 1 year’s work experience in sales.
- Advanced fluency in English both written and spoken.
- Advanced Excel data skills
- Effective communicator
- Efficient planner and collaborator
- Behave Ethically: Understand ethical behaviour and business practices and ensure that your own behaviour and the behaviour of others are consistent with these standards and align with the values of the organization.
- Communicate Effectively: Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
- Creativity/Innovation: Develop new and unique ways to improve the organization’s operations and create new opportunities.
- Foster Teamwork: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
- Lead: Positively influence others to achieve results that are in the organization’s best interest.
- Make Decisions: Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and, in the organization’s, best interests.
- Organize: Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
- Plan: Determine strategies to move the organization forward, set goals, create, and implement action plans, and evaluate the process and results.
- Solve Problems: Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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