Client Service / Administrative Officer at Skyhigh Medical Centre

SkyHigh Medical Centre is committed to providing first class and unique healthcare services to everyone at all times by utilizing highly motivated human capital, maintaining professional ethics and responsibility for the benefits of our clients (patients) and the society at large. The hospital is established on the concept of quality and affordable healthcare services to all while using the best professionals available.

We are recruiting to fill the position below:

Job Title: Client Service / Administrative Officer

Location: Magodo, Lagos
Employment Type: Full-time

Job Responsibilities

• Warm welcoming of patients/Clients.
• Attending to patients enquires, complain, question and proffer/render appropriate support and provide solution
• Perform all clerical duties necessary to keep the hospital running
• Manage incoming calls & follow up patient for next scheduled appointment.
• Retrieve patients file Number, Register New patients and get their details so they can be registered appropriately
• Give out Claim form to HMO patients, making sure patient sign it and ensure that all daily claims are well arranged and given out to the Head of Admin/HMO Officer.
• Liaise with HMO’s and other corporate organization for patient eligibility and approval.
• Send daily reports to Head of Admin/Client Executive.
• Calling of dormant client/patient.
• Response to official email.
• Follow up with patient for their next schedule appointment.
• Confirm an HMO patient, check the I.D to confirm if the patient HMO is still active. Call HMO helpdesk when necessary or when referring a patient to see a specialist. Also get Authorization code before some certain treatment or admission can be done.
• Scheduling appointment /Proper Record Keeping.
• Gives detailed explanation of services, listen to patients concerns and handling complaints and inform necessary to department for correction and follow up.
• File important document and keep them well arranged.
• Account reconciliation on payment received and expenses incurred in the day to day running, Update client Information and other basic update as required.
• Management of receivables from clients via: cash, cheque, direct payment and inter-switch.
• Ensure all receivables are remitted to the account department.

Job Requirements

• Candidates should possess a Bachelor’s Degree qualification
• Must have at least 1/3years work experience in health care.
• Resident in Lagos.

Deadline: 30th May, 2023.

Method of Application
Interested and qualified candidates should sen