ARM Pension Managers (PFA) Limited is one of the first seven Pension Fund Administrators (PFA) granted license by the National Pension Commission in December 2005. It is part of the Asset & Resource Management Company Limited (ARM) Group, one of Nigeria’s most prominent and respected financial service brands. We have pre-eminent reputation in Investment Management, Research and Pension Fund Management.
We are recruiting to fill the following positions below:
1.) Customer Experience Officer
Job Location: Osun
Job type: Full-time
Summary
- Responsible for identifying customers’ needs and providing appropriate solutions to their complaints and identifying ways to improve our customer service.
Responsibilities
- Tracking customer experiences across online and offline channels, devices, and touch points.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Documenting processes and logging technical issues, as well as customer compliments and complaints
- Keeping informed of industry trends and new CRM technologies.?
Requirements
- Candidates should possess a Bachelor’s Degree in Marketing, Communications, Advertising, Business Management, or in a related field preferred.
- At least 2 years of experience as a customer experience specialist, or a similar customer support role.
- Great organizational and time management abilities
- Excellent verbal & phone communication skills, with active listening
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.?
- Excellent relationship management skills and highly developed emotional intelligence
2.) Call Center Agent
Job Location: Lagos
Job type: Full-time
Summary
- Highly responsible for the timely management of calls (both inbound and outbound)
- Identifying customers’ needs and providing appropriate solutions to their complaints.
Responsibilities
- Answer incoming calls and respond to customer’s emails
- Management and resolve customer complaints
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Sell products and place customer orders in the computer system
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Process orders, forms, and application
- Route calls to appropriate resources
- Upsell products and services
- Complete call logs and reports
- Other duties as assigned.
Requirements
- A First Degree in a relevant field
- 1-3 years of experience in a call center environment?
- Technical expert in related computer applications.
- Excellent verbal & phone communication skills, with active listening
- Excellent relationship management skills and highly developed emotional intelligence
- Able to react effectively and calmly in emergencies.
- Able to maintain customer confidentiality.?
- Previous experience in a similar role, and high fluency in YORUBA, IGBO or HAUSA language
- Proficient in relevant computer applications.
Language Proficiency:
- Hausa, Igbo, Yoruba Fluency.
3.) Relationship Manager
Job Location: Zamfara
Job type: Full-time
Summary
- The Relationship Manager will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
- He / she must demonstrate the ability to attract new business to achieve designated revenue target levels.
- He / she must be able to develop profitable business with new and existing customers.
Responsibilities
- Opening and closing of new businesses.
- Registration of new clients and/ or staff of organizations
- Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
- Ensure that accounts opened are funded
- Processing of RSA form for timely generation of pins.
- Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
- Sales of Additional Voluntary Contribution to clients alongside their RSA.
Requirements
- Bachelor’s Degree from an Accredited University
- Minimum of 2 years of professional working experience in the financial service industry?
4.) Relationship Manager
Job Location: Ekiti
Job type: Full-time
Summary
- The Relationship Manager will be responsible for the management of existing clients to ensure retention, development of new businesses and acquisition drive within a defined geography, for consistent and profitable growth.
- He / she must demonstrate the ability to attract new business to achieve designated revenue target levels.
- He / she must be able to develop profitable business with new and existing customers.
Responsibilities
- Opening and closing of new businesses.
- Registration of new clients and/ or staff of organizations
- Sales of Additional Voluntary Contribution to clients alongside their RSA.
- Give client updates on the pension industry through one of our channel(s) such as the customer interactive session.
- Processing of RSA form for timely generation of pins.
- Ensuring client satisfaction by listening to the needs of the client, proffering solutions immediately were available and building a good relationship for referrals.
- Ensure that accounts opened are funded
Requirements
- Bachelor’s Degree from an Accredited University
- Minimum of 2 years of professional working experience in the financial service industry?
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