South African Civil Aviation Authority (SACAA) Graduate Internship Program 2023

• Provide front-line support – walk-in centre, contact centre and written correspondence
• Provide customer services in line with the SACAA policies and procedures of the Client Relationship Management section.
• Track all customer queries in the approved CRM system until queries are closed
• Professionally respond to requests from both external and internal customers
• Evaluate customer satisfaction through approved tools and systems.

General Administration

• Prepare documents
• Collate information for reporting
• Package documentation required for meetings and other departmental engagements
• Circulate required information and documentation throughout the department and keep accurate records thereof
• Receive and relay documentation and information to applicable recipients in the department
• Develop and maintain a proper filing system to ensure accurate retrieval of information as and when required
• Screen, classify and record documents for easy access and tracking
• Coordinate functions and meetings for the department
• Ensure all documents are properly filed

Requirements

• Grade 12, with a National Diploma or Bachelor’s degree in Marketing, Business Management or Client Services related qualification

Closing Date: 31 May 2023

All SACAA appointments are subject to S98 of the Civil Aviation Act, 13 of 2009 and all successful candidates will be subjected to security vetting. Employment Equity candidates will be prioritised in line with Employment Equity Plan. If you have not heard from the SACAA 90 days after the closing date, consider your application unsuccessful.