Client Account Manager at Alphadux Consulting Limited

Alphadux Consulting Limited is a HR and management consultancy in both the public and private sectors, providing Human Resources, Employee Benefits, Payroll, Risk Management, Training, and Organisation Development solutions. We consider ourselves to be leading experts in our chosen markets in the provision of semi-skilled, skilled and professional recruitment.

We are recruiting to fill the position below:

Job Title: Client Account Manager

Location: Victoria Island, Lagos

Job Brief

• The manager will be responsible for the management of sales and relationships with allocated clients.

Responsibilities

• Act as a single point of contact for allocated clients and follow up on client requests
• Daily feedback/periodic reports to cover the update on maintenance/installations/uploads and activities done while performing the above-mentioned duties as required
• Supervision and preparation of monthly work schedule and roasters for all staff dealing with clients account
• Manage all violations/escalations/issues reported by staff on occurrence basis
• Maintaining & outperform KPIs
• Ensuring all the external and internal reports are generated correctly and timely.
• Respond timely to emails and phone calls with clients/management/internal teams on pending/unresolved issues.

Education

• Preferably Master’s Degree in Business Management
• Bachelor’s degree may be considered for exceptional candidates
• Relevant industry certifications.

Requirements:

• 5 to 8 years of proven experience preferably in ICT/IT/ITES organization
• Employment history preferably with blue chip companies and/or dealing with blue chip enterprise clients.
• Knowledge of technological trends
• Understanding of budgets and business-planning
• Excellent communication skills and leaning towards customer success
• Leadership and organizational abilities
• Strategic thinking Problem-solving aptitude
• Open to domestic and international travel.

Method of Application
Interested and qualified candidates should send their CV to: anu@alphadux.com using the Job Title as the subject of the mail.