Veritasi Homes and Properties Limited is a world-class real estate development company driven by value innovation and optimum service to deliver affordable homes.
We are recruiting to fill the position below:
Job Title: Customer Care Representative
Location: Lagos
Employment Type: Full-time
Responsibilities
Customer Service Responsibilities list:
- Manage large amounts of incoming phone calls
- Generate sales leads
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
Requirements
- Interested candidates should possess a Bachelor’s Degree in relevant fields with 3 years work experience.
- Must be a customer-oriented service representative.
How to Apply
Interested and qualified candidates should send their CV / Resume in PDF to: zainab@veritasihomes.com using the Job Title as the subject of the mail.
Application Deadline 27th June, 2023.
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