Associates Consulting Limited – Our client is one of Nigeria’s leading pension fund administrators set up to manage and administer retirement savings contributions of employees in Nigeria in accordance with the pension reform act of 2004 with the aim to be the preferred Pension Fund Administrator with the highest contribution base whilst delivering superior returns.
They are recruiting to fill the position below:
Job Title: Marketing Executive
Location: Port Harcourt, Rivers
Employment Type: Full-time
Job Brief
- Our client is currently looking for Marketing Executives who will be able to develop and execute marketing strategies and campaigns to promote the firm’s pension services.
- You will play a vital role in driving brand awareness, generating leads, and supporting the overall growth of the business.
- This role requires a combination of creative thinking, analytical skills, and a strong understanding of the pension industry.
Responsibilities
Marketing Strategy and Planning:
- Develop and implement comprehensive marketing strategies to increase brand visibility, attract new customers, and retain existing clients.
- Conduct market research to identify customer needs, preferences, and trends, and use this information to inform marketing strategies.
- Collaborate with the management team to set marketing objectives and establish key performance indicators (KPIs) to measure success.
Branding and Communications:
- Maintain a strong brand identity for the pension firm and ensure consistent messaging across all marketing channels.
- Create and oversee the production of marketing materials, including brochures, presentations, website content, and social media posts.
- Develop and manage content marketing initiatives, including blog articles, white papers, and educational resources related to pensions and retirement planning.
Digital Marketing:
- Develop and execute digital marketing campaigns, including email marketing, search engine optimization (SEO), search engine marketing (SEM), and social media advertising.
- Optimize the firm’s website for lead generation, user experience, and search engine visibility
- Monitor and analyse website and campaign performance metrics using tools such as Google Analytics, and make data-driven recommendations for improvement
Lead Generation and Conversion:
- Identify target market segments and develop lead-generation strategies to attract potential clients.
- Collaborate with the sales team to nurture leads and support the conversion of prospects into customers.
- Track and analyse lead conversion rates, and propose strategies for improving conversion rates and sales funnels.
Relationship Management:
- Work closely with internal stakeholders, such as pension advisors, sales teams, and product managers, to align marketing efforts with business objectives.
- Foster relationships with external partners, industry associations, and key influencers.
Requirements
- Must be a Graduate with B.Sc. with about 2 – 3 year’s experience in a Financial Institution
- Must be resident in Port Harcourt
Competencies Required:
- Knowledge of the Pension Industry
- Marketing Strategy
- Digital Marketing
- Brand Management
- Communication Skills
- Relationship Building
- Market Research and Analysis
- Analytical Skills
- Adaptability and Creativity
Internal Liason:
- All Departments.
Job Title: Customer Service Executive
Location: Eket, Akwa Ibom
Employment Type: Contract
Job Brief
- Our client is currently looking for a Customer Service Executive who will provide exceptional customer service to pension plan participants and beneficiaries.
- You will handle inquiries, resolve issues, and ensure a positive customer experience.
- Additionally, you will collaborate with internal teams to address customer concerns and contribute to process improvements.
- This role requires strong communication skills, attention to detail, and a thorough understanding of pension products and services.
Responsibilities
- Customer Support :Respond to customer inquiries promptly via phone, email, or other communication channels. Assist customers in understanding their pension plans, benefits, and related processes. Provide accurate and relevant information to address customer queries.
- Issue Resolution: Investigate and resolve customer issues related to pension plan accounts, contributions, pay-outs, beneficiary designations, and other related matters. Escalate complex issues to the appropriate departments and follow up to ensure timely resolution.
- Documentation And Data Management: Maintain accurate and up-to-date customer records, ensuring confidentiality and data security. Update customer information, beneficiary details, and account transactions in the company’s database or customer relationship management (CRM) system.
- Compliance And Regulations: Adhere to regulatory guidelines, company policies, and industry best practices in the pension domain. Stay updated with changes in pension regulations and communicate relevant updates to customers as required.
- Customer Outreach: Proactively reach out to customers for periodic updates, reminders, and important notifications related to their pension plans. Provide personalized assistance to customers during major life events, such as retirement or change of beneficiary.
- Cross Functional Collaboration: Collaborate with internal teams, such as operations, finance, and legal, to address customer issues, streamline processes, and ensure a seamless customer experience. Provide feedback on customer pain points and contribute to process improvements.
- Quality Assurance: Maintain a high standard of service quality and ensure adherence to service level agreements (SLAs). Conduct regular audits to identify areas for improvement and implement corrective actions
- Customer Education: Educate customers on pension plan features, investment options, withdrawal rules, and tax implications. Provide guidance on retirement planning and assist customers in making informed decisions regarding their pension benefits.
- Record Keeping: Maintain accurate records of customer interactions, inquiries, and resolutions. Generate reports and analyse customer data to identify trends and recommend improvements in service delivery.
Requirements
- Must be graduate with B.Sc. with about 1 – 2 year’s experience in a Financial Institution
- Must be resident in Akwa Ibom.
Competencies Required:
- Communication Skills
- Product Knowledge
- Problem Solving
- Empathy and Patience
- Active Listening
- Time Management
- Technical Proficiency
- Conflict Resolution
- Compliance and Regulations
Internal Liason:
- All Departments
Salary
N86, 000 Net Monthly (With HMO and Pension)
Deadline: 7th July, 2023.
Method of Application
Interested and qualified candidates should send their updated CV to: associatesconsultantsltd@gmail.com using the Job Title as the subject of the mail.
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