MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
We are recruiting to fill the position below:
Job Title: Analyst – Research and Market Insight, Marketing
Job Identification: 2798
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager, Research and Market Insights
Division: Marketing
Mission
- To provide consumer insight through environmental scanning and research activities in areas of concern for the business to either track and or obtain customer insights, market intelligence, economic and competitive intelligence/research etc.
- To overlay insights generated from the external environment on the internal customer data from the BIB data warehouse.
Description
- Analyze raw data, write and interpret research reports for internal studies, and summarize external ones.
- Extract internal data from the data warehouse and various sources to draw insights.
- Transform and analyze data for proper reporting and analysis.
- Disseminate information to the relevant parties in simple and actionable formats.
- Coordinate research requirements for different business units.
- Track economic, market, industry, and competitive trends to provide business insights.
- Liaise with agencies to analyze and report research results for both qualitative and quantitative studies and other types of research.
- Identify and apply new global tools, methods, and approaches in market research.
- Build analytical tools and models for use in the formulation of research analyses.
- Develop strategies to foster the retention of high value segments of the market.
- Ensure a reduction in wait time for analysis, to enable the business to make decisions faster, thereby reducing costs due to delays in making decisions.
Requirements
Education:
- First Degree in any related discipline
- Fluent in English
Experience:
- 3 – 7 years’ experience including:
- Proficient use of SQL, SAS, Excel and PowerPoint for data extraction, analysis and presentation.
- Work experience in a research or consultancy environment.
Deadline: 21st June, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Accountant – Financial Planning Business Planning, Finance
Job Identification: 2806
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Financial Planning (Business Planning)
Division: Finance
Mission
- To prepare, analyze, oversee, and manage the annual Business Plan (consolidated) and Forecasts for MTNN by applying fundamental budgetary concepts, practices, and procedures and ensuring it complies with International Financial Reporting Standards (IFRS).
Description
- Review and analyze departmental budget requests, make recommendations for approval or modifications as required.
- Coordinate the uploading of the MTNN financial and non-financial Budget & Forecast on the Group’s consolidation software (Oracle and Hyperion Financial Management).
- Verify accuracy of data received from departments such as Assumptions, Headcount, Organogram and Opex, ensuring alignment with company strategy.
- Assist in the development of strategy documents and the preparation and automation of MTNN business plan in the Business Planning Software, ensuring that sub-projects are incorporated, and business plan calculations are accurate and realistic
- Assist in integrating other systems such as Magic, IFS with the Business Planning Software
- Facilitate effective budgetary control systems by providing the budget assumptions in explaining monthly OPEX variances, liaising with budget coordinators to facilitate timely submission of inputs
- Monitor adherence to standard budgetary working policies, processes, and procedures
- Supervise in the distribution of budget and related material, responding to enquiries regarding budget procedures and information from stakeholders
- Participate in the coaching of all budget coordinators in other divisions on budget presentation tools, business planning and other budget software.
Requirements
Education:
- First Degree in any related discipline
- A professional accounting qualification (ACA, ACCA, CIMA, CPA etc)
- Fluent in English.
Experience:
- 3 – 7 years’ experience which includes:
- Finance, budget, or management reporting in a multinational organization
- Experience in a Financial Reporting function
- Experience in Data mining and analysis
- Experience in Enterprise Financial Systems
- Experience in telecommunications industry will be an added advantage.
Deadline: 21st June, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Officer – Customer Operations West 1, Customer Services
Job Identification: 2815
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Customer Operations Walk-In
Division: Customer Relations
Description
- Escalate and route customer issues to the relevant process operators.
- Perform necessary system transactions related to customer request.
- Use organization and time management tools to track cases and meet turn-around-times and other required metrics.
- Maintain Integrity of managing subscriber data/information.
- Identify and report on customer impacting trends.
- Generate periodic reports and other ad-hoc reports as requested by team lead.
- Educate customer on use of products and services.
- Enlighten and educate customers on new products and initiatives within MTN.
- Document actions taken to resolve client problems.
- Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard.
- Follow through on customer queries ensuring prompt resolution and feedback.
Requirements
Education:
- First Degree in any relevant discipline
- Fluent in English.
Experience:
- 3 – 7 years’ experience in an area of specialization; with experience working with others
- Experience working in a medium-sized organization
- Experience in a call center (Prepaid/Postpaid) environment (Customer Care Rep (Retention & Churn).
Deadline: 21st June, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Advisor – OD and Performance Network and IT, Human Resources
Job Identification: 2815
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – HR Business Partnering
Division: Human Resources
Mission
- To ensure the implementation of HR strategy in alignment with regional and divisional business plans and to promote consistent understanding and adherence to HR policies, procedures, and processes.
Description
- Facilitate and ensure compliance with the employee performance management cycle in alignment with the evolving needs of the organization and changing work dynamics.
- Provide support in the implementation of modern attraction and recruitment strategies to attract and select top talent that aligns with the changing requirements of the organization.
- Guide and facilitate the confirmation process for new staff on probation, taking into consideration evolving expectations and performance indicators.
- Drive the implementation of career management initiatives within the assigned division to support employees in navigating their career paths in an evolving work environment.
- Assist in driving the participation of employees within the assigned divisions in Group Culture Audit (GCA) and other surveys, adapting them to capture changing employee experiences and expectations.
- Support the implementation of departmental recognition programmes that reflect the changing nature of work and promote participation in all recognition programmes.
- Coordinate and manage assigned exit activities for exiting staff, paying attention to the changing reasons for employee departures and gathering insights to improve retention strategies.
- Collaborate with Line Managers of the assigned division and Organizational Development team to develop and implement organizational structures and designs that are adaptable to changing business needs, including the creation of updated job profiles, considering the changing skill sets required.
- Work closely with the Industrial Relations Advisor to coordinate Regional Employee Council Meetings, identify and address pertinent employee and workplace issues, and report outcomes to foster a positive work environment.
- Organize and coordinate staff engagement meetings for the assigned divisions, such as village meetings, to promote open communication, collaboration, and teamwork in an ever-changing work landscape.
- Identify opportunities for improvement in human resources processes.
Requirements
Education:
- First Degree in any related discipline
- Fluent in English.
Experience:
- 3 – 7 years of experience which includes:
- Performance Management
- Organizational Development
- Recruitment
- Industrial Relations
- Employee Relations
- HR Administration
- Experience in the telecommunications industry would be an advantage.
Deadline: 21st June, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Analyst – Pricing High Value, Marketing
Job Identification: 2830
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Pricing (High Value)
Division: Marketing
Mission
- To support a product from inception to implementation by providing management with financial information, e.g., business cases, financial feasibility, ongoing performance, revenue splits, rates to be applied, as well as determining the business rules relating to the product.
Description
- Evaluate the impact of various management proposals, provide supporting data and information for decision support, and maintain formal processes through to proposal (business case development).
- Evaluate the impact of MTNN Value Propositions and P&S to ensure that insights on performance and review of such (VP and P&S) are provided for decision-making.
- Incorporate business rules within a financial model to enable the effective evaluation of products (data, digital, devices, and combos).
- Recommend alternative business cases and/or financial scenarios to achieve the most favorable financial return and risk profile for MTNN.
- Research and provide on-going reporting and performance monitoring on useful competitive intelligence from multiple data sources.
- Prepare pricing and proposition documents for management approval as per the agreed process design.
- Supervise the Tariff Administrator to ensure rates have been set up on the rating systems as approved on the rate control documents.
- Monitor and ensure adherence to MTNN tariff strategy, and ensure all documented and implemented rates are approved by the business.
- Benchmark competition and international operator tariff regimes in order to advise and recommend appropriate actions to the business.
- Prepare pricing and proposition documents for management approval as per the agreed process design.
- Team up closely with the Product and Services, Business, and Consumer Divisions (Marketing Department) to provide continuous 2-way communication regarding the financial aspects of the product under assessment.
- Participate in the entire project lifecycle, from new product evaluation and product implementation to ongoing product evaluation.
- Act as a key partner in the creation of appropriate business case financial metrics and the continual assessment of the appropriate application of these metrics to financial analysis.
- Work cross-functionally with other departments and teams to provide front-end and ongoing decision support for key business and financial decisions.
Requirements
Education:
- First Degree in any related discipline
- Fluent in English.
Experience:
- 3 – 7 years’ experience including:
- Experience working in a medium organization.
- Financial Management or Product Evaluation experience.
- Experience in Financial Modeling.
- Experience in data mining and data analysis.
Deadline: 21st June, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Accountant – Financial Planning Management Reporting, Finance
Job Identification: 2849
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Financial Planning (Management Reporting)
Division: Finance
Mission
- To prepare, analyze, review, and report MTNN’s financial and operational performance and contribute towards the development of accounting practices to ensure MTNN complies with the highest financial management principles and accuracy of financial records.
Description
- Develop and manage financial management systems, policies, and procedure, making appropriate recommendations for modifications and improvements.
- Undertake financial evaluation and projection for identified MTN Foundation projects, ensuring accurate deduction of taxes and prompt rendering of returns.
- Interpret accounting/financial information to evaluate the financial performance of MTNN business operations.
- Liaise with MTNF project coordinators, bankers, and suppliers to ensure efficient processing and payment of transactions.
- Review accounting transactions in financial statements for compliance with IFRS.
- Monitor cross system integration between MTNN & MTNF IFS, Hyperion.
- Undertake financial evaluations and projections for identified projects.
- Assist with year-end audit and statutory and regulatory returns to ensure compliance with relevant legislative and regulatory requirements.
- Assist with products/services review with the drafting of technical accounting opinions in accordance with IFRS.
- Engage relevant stakeholders, divisions, and Business Units for highlights of Key Performance Indicators and key observations noted.
Requirements
Education:
- First Degree in Accounting or other Finance-related discipline.
- A professional accounting qualification (ACA, ACCA, CPA).
- Fluent in English.
Experience:
- 3 – 7 years’ experience including:
- Experience in mainstream financial reporting in a multinational organization.
- Experience in handling IFRS issues at an internationally affiliated audit firm.
- Experience in working with enterprise financial systems.
- Experience in telecommunications industry is an added advantage.
Deadline: 21st June, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Lead – Connect Operations NW, Customer Services
Job Identification: 2912
Location: Sokoto, North Central Region
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Customer Operations Walk In North West
Division: Customer Relations
Mission
- Manage the operations and general activities of the customer assistance center within the regional location.
- Lead and manage a team of customer care representatives to deliver excellent customer care and implement customer service operational plans.
Description
- Assist in monitoring customer relationship management (CRM) operations, identifying trends, and delivering optimum service to customers.
- Provide technical, procedural, and policy guidance to customer care representatives and other operational staff, and supervise all technical activities and administrative duties in the customer assistance center.
- Act as a change agent in the implementation of new initiatives both within the business unit and across the organization, including initiatives to reduce churn and increase customer loyalty within segments.
- Ensure key customer data is adequately captured, prompt documentation of transactions, and collect data and information on customer care needs and issues.
- Ensure adherence to schedules and other defined rules and regulations within the assistance center and that procedures are followed to promote meaningful communications between customers and customer care representatives.
- Coordinate and monitor the activities of customer care representatives and facilitate prompt and complete dissemination of relevant information to team members.
- Assist in the design, review, and update of processes, policies, and procedures (PPPs) in line with the organization’s value proposition and communicate service standards to the operations so that quality customer satisfaction is achieved.
- Assist in carrying out customer-related research and assist in coordinating the customer satisfaction index and brand perception survey.
- Capture and monitor customer complaints and points of improvement, and ensure complaints are promptly attended to, queries escalated appropriately, and customers are informed of the status of the resolution process.
- Coach and train team members to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and the techniques and approaches required to optimize services.
- Drive knowledge management and best practices sharing within their own unit, department, division, or enterprise-wide as required.
- Monitor and prepare periodic reports on sales for management review.
Requirements
Education:
- First Degree in any relevant discipline
- Fluent in English
- An MBA will be an added advantage.
Experience:
- 3–7 years’ experience in an area of specialization, with experience in supervising others
- Experience working in a medium organization
- Experience in a customer-facing operations environment
- Experience in a supervisory role
- Experience in query resolution
- Experience in general ledger reconciliations.
Deadline: 21st June, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Engineer – Operations ePayments and VAS, Information Technology
Job Identification: 2929
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Operations ePayments and VAS
Division: Information Technology
Description
- Assist in developing maintenance plans per application and carry out the maintenance of applications, re-configuring, building and testing components in accordance with OLAs and SLAs.
- Code applications in accordance with good security coding practices to ensure the application is free of most common coding vulnerabilities.
- Create and execute/coordinate technical test plans for application change, new deployment and upgrades.
- Participate in transitions of the application or technical architecture components to the testers.
- Fix any defects and performance problems discovered in testing.
- Continuous monitoring of Service Performance to ensure maximum service availability
- Effective management of changes to minimize service disruption and maximize service availability and quality
- Effectively work with other dependent teams such as Vendors, Service Management, Security team, Delivery and Engineering team, other Operations teams.
- Provide information timely for Audits and Security requests and ensure any gaps raised are closed
- Effective access controls to supported systems.
- Broad knowledge of the business processes within the Telecommunications sector.
- Specialized knowledge of IT support procedures, application construction, hardware technologies, systems integration and development techniques.
- Regular Stakeholder Engagement to understand business drivers and ensure system availability and performance to support the business.
- Work with other developers, designers, and architects to make sure that the configuration and custom components meet application requirements and performance goals.
- Ensure Incident and Problem resolution within SLAs
Requirements
Education:
- First Degree in Computer Science or any related discipline
- UNIX shell scripting
- Application Developer/Business Intelligence
- PL/SQL and RDBMS knowledge
- CI/CD pipeline
- Cloud and Kubernetes
- ITIL standards
- Fluent in English.
Experience:
3 – 7 years’ experience which includes:
- 2 to 3 years of experience in IT Development or IT Operations
- Experience working in a medium or large organization
- Working knowledge of:
- Project management principles, Agile principles and general technical management
- Broad knowledge base of application development using an array of application development tools
- Service Monitoring
- Application development lifecycles
- User Requirements analysis standards and methods
- DEVOPS Practices and Tools
- Managing Cloud Services and Licenses.
Deadline: 21st June, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Manager, Cloud Engineering, Information Technology
Job Identification: 2944
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Senior Manager – Infrastructure Planning and Cloud
Division: Information Technology
Mission
- To develop, implement and manage life cycle and maintenance of MTN Nigeria Public Cloud components, which includes the Hyperscaler landing zones, cloud containers, Virtual Machines, Disaster Recovery, database, backup, storage, and systems management in accordance with Business Strategy.
Description
- Manage Hyperscaler cloud infrastructure environment through cross-technology administration (Operating System, databases, Virtual Machines ), scripting, and monitoring automation execution.
- Implementing Cloud security measures to protect data from unauthorized access or use
- Monitoring the performance of cloud computing systems in real-time to ensure efficient and reliable performance
- Designing and implementing Cloud disaster recovery solutions to reduce risks
- Develop Cloud strategies to ensure direction for cloud management to gain and support competitive advantage for MTN.
- Identify Key Performance Indicators for IS business processes, working with process owners to develop pragmatic targets and determining methods and frequency of measurement.
- Monitor and adopt best practices and new technologies that align with Enterprise Management strategy.
- Prepare systems performance information on a daily bases and for management reviews.
- Update systems management blueprint to global standards in Cloud System Management, regularly.
- Track and monitor key business processes, identifying servicing/operational constraints and gaps, analysing and providing feedback/recommendation to attaining service excellence and cost effectiveness.
- Serve the Division’s internal customers and ensure availability of IT Services to improve the customer experience.
- Ensure enough cloud capacity is always available to service business and customer services
- Strategic Partnerships with MTNN leadership team to drive awareness of expected behaviors and the impact of non-compliance on bottom-line results and company image and reputation
- Ensure integrity of financial disciplines within ESM environment with regard to OPEX and CAPEX
- Participate in the assessment of resource requirements for EMS and assist in preparing the budget for IS Infrastructure operations and services.
- Drive planned strategy for the successful delivery of MTN Group and MTNN Cloud initiatives
- Drive an increase in MTNN’s Net Promoter Score.
- Work with IS process teams and management to discuss or explain process dysfunction, causes and possible solutions and establish the approach to delivering related improvement initiative.
- Continuously seek self-professional development to sharpen Cloud skills and capabilities in a versatile and evolving Cloud digital landscape.
- Coach and train the team to ensure understanding of the objectives and goals of the department, awareness of set targets and requirements, and regular review of their training needs.
Requirements
Education:
- First Degree in Computer Science ant IT Related Discipline
- Fluent in English.
Experience:
6 – 13 years’ experience which includes:
- Minimum of 3 years’ experience in supervising/managing others
- 2 years experience working in a medium to large organization
- Hands-on Hyperscaler technology using MS Azure, Google and Amazon
- 2 years experience in Landing Zone architecture and setup
- 4 years experience working in a complex public and private Cloud environment
- 2 years hands-on understanding of DevOps practices
- Strong knowledge on Docker and Kubernetes management
- Knowledge of cybersecurity in the context of the cloud.
- 2 years experience in platform migrations from onprem to the public cloud and between Hyperscalers
- 2 years experience with managing technologies such as Cloud computing, Big Data, NoSQL & RDBMS databases, familiar with the following database technologies (MySQL, MongoDB, Cassandra, SQL Server & Oracle).
Deadline: 21st June, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Analyst – CVM Operations, Marketing
Job Identification: 2930
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager, CVM Operations
Division: Marketing
Mission
- Identifies, develops, and maintains the suite of technological tools, through which all customer contacts are initiated and managed, required for the successful execution of CVM strategy.
- End to End Campaign operation from definition, configuration, testing, and managing the delivery of customer life cycle programs and activities developed by the CVM team and segment owners; project management support; and customer support for new campaigns and promotions
- Manage the relationship with and define the CVM activities, customer experience, and processes that are executed through different channels to ensure that all CVM governance processes and principles are implemented and strictly adhered to.
Description
- Collect, analyze, interpret, and summarize data in preparation for the generation of campaign implementation reports and provide intelligence that supports decision-making.
- Utilize specified models to analyze and interpret research data, as appropriate to the individual position.
- Extract qualifying data, based on defined campaigns and according to the approved campaign road map.
- Provide support to campaign analytics and commercial teams as required.
- Contribute and participate in campaign idea generation meetings and cross-functional Customer Lifecycle Management meetings as required.
- Ensure that all channels and the Campaign Management System are properly managed and utilized for CVM campaign communication.
- Implement simple, efficient, and quick to launch CVM campaigns and promotions through advanced knowledge of the Intelligent Network and VAS network platforms.
- Project manage CVM campaign development to ensure they are launched within specified timelines.
- Design, facilitate, and conduct customer surveys and produce value-adding reports for informed decision-making.
Requirements
Education:
- First Degree in Mathematics, Computer Science, Engineering or other related Marketing or Social Science discipline
- Fluent in English.
Experience:
- 3–7 years’ experience, which includes:
- Campaign Development
- Product Development
- Project Management experience
- Excellent working knowledge of data mining and analysis using SQL, problem solving, reporting, and presentation
- A good understanding of data manipulation and interrogation techniques
- An overview of the features and inter-workings of charging systems.
Deadline: 21st June, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Job Title: Engineer – Transmission Core Planning, Network
Job Identification: 1098
Location: Ikoyi, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager – Core Transmission Services
Division: Networks
Mission
- To plan, optimize and manage MTNN’s core transmission capacity and services (especially in the Metro & Switch) to ensure achievement of MTNN’s network rollout objectives as per the annual and strategic business plan.
Description
- Plan and design core transmission network capacity for mobile traffic and Enterprise services
- Plan and design network protection on critical transmission links
- Ensure adequacy of redundancy of critical transmission network elements
- Monitor capacity utilization and proactively release expansion plans for links approaching set threshold
- Provide detailed network diagram depicting the status of the core transmission network
- Plan packet synchronization, DCN and QoS mapping for MTN Converged Transport Network
- Support in the expansion of network capacity ensuring it takes place on schedule and as planned
- Ensure optimal capacity utilization and transmission asset optimization.
Requirements
Education:
- A First Degree / HND in Electrical Engineering or a related discipline
- Fluent in English.
Experience:
- 3 – 7 years of experience especially in the Telecoms industry, including:
- Excellent knowledge of network transmission capacity planning, optimization and expansion for mobile and enterprise services backhaul using various multivendor network management systems such as Huawei/NCE-IP & Transport, Nokia/NFM-Packet & Transport, ZTE/Net-Nueman).
- Experience in routing/switching technologies and services planning based on the following protocols: IS-IS, OSPF, BGP, SR, Layer2/Layer3 VPNs etc.
- Good knowledge of Transport technologies (MPLS, Carrier Ethernet, OTN, and DWDM), link protection schemes (LAG, MSTP, APS, SNCP, ERP) and network synchronization planning.
- Proficient in the use of Microsoft office tools (word, excel, project and power-point) for data analysis, reporting and presentation purposes.
Deadline: 21st June, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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