Established in 2015, Premium Swiss Hotels & Resorts boasts a specialized team in the hospitality industry, with experience spanning across 25 years. Our head office is located in Zurich – Switzerland, and our regional offices are; Cairo, Egypt – Middle East & North Africa, Lagos, Nigeria – West Africa & Nairobi, Kenya – East Africa.
We are recruiting to fill the position below:
Job Title: Secretary
Location: Amuwo Odofin, Lagos
Employment Type: Contract
Job Description
Position Overview:
- A secretary plays a crucial role in providing administrative and clerical support to ensure the smooth functioning of an organization or executive’s office.
- They are responsible for managing and organizing various administrative tasks, coordinating communication, maintaining records, and assisting with day-to-day operations.
Key Responsibilities
- Administrative Support: Perform general clerical tasks such as answering phone calls, managing emails and correspondence, scheduling appointments, and maintaining calendars. Prepare documents, reports, and presentations as required.
- Record Management: Create and maintain filing systems, both physical and digital, to ensure easy retrieval and organization of documents. Handle confidential information and ensure its security.
- Meeting and Event Coordination: Schedule and arrange meetings, conferences, and appointments. Prepare meeting agendas, take minutes, and distribute relevant documents. Coordinate travel arrangements and accommodations for staff or executives as needed.
- Communication Management: Serve as a point of contact between the executive and internal/external stakeholders. Screen and direct phone calls, inquiries, and requests. Draft, proofread, and edit correspondence and other written materials.
- Database and Information Management: Maintain and update databases, mailing lists, and contact directories. Compile, analyze, and present data and information as required. Conduct research and gather relevant information as requested.
- Office Operations: Order and maintain office supplies and equipment. Coordinate with IT support for troubleshooting computer or technical issues. Organize and maintain office areas and ensure a clean and conducive work environment.
- Computer Literacy: Utilize computer software and applications to perform tasks efficiently. Proficiently use office productivity tools such as word processing, spreadsheets, presentation software, and database management systems.
- Team Support: Assist in coordinating and supporting the work of other team members. Collaborate with colleagues to ensure efficient workflow and contribute to a positive and productive office culture.
Education and Experience
- High School Diploma or equivalent is typically required. Additional certification or vocational training in office administration is a plus.
- 2+ years relevant work experience.
- Previous experience in a secretarial or administrative role is highly desirable.
Skills and Qualifications:
- Proven experience as a secretary, administrative assistant, or similar role.
- Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.
- Strong written and verbal communication skills, including professional phone etiquette.
- Computer literacy, including proficiency in using office software such as word processing, spreadsheets, presentation tools, and databases.
- Attention to detail and a high level of accuracy in work.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Strong interpersonal skills and the ability to work well with individuals at all levels.
- Problem-solving and decision-making abilities.
- Flexibility and adaptability to changing priorities and deadlines.
Salary
N50,000 – N70,000 Monthly.
Job Title: Sales and Marketing Executive
Location: Amuwo Odofin, Lagos
Employment Type: Full-time
Job Description
Position Overview:
- The Hotel Sales Executive is responsible for driving sales and revenue growth for the hotel through proactive sales efforts and building strong relationships with clients.
- This position plays a crucial role in attracting new business and maximizing revenue opportunities within the hotel’s target market segments.
- The Hotel Sales Executive works closely with the sales team, hotel management, and other departments to achieve sales targets and deliver exceptional customer service.
Key Responsibilities
Sales Strategy and Target Achievement:
- Develop and implement effective sales strategies to achieve revenue targets and maximize market penetration.
- Identify potential clients and target markets, and proactively pursue sales opportunities.
- Regularly analyze market trends and competitor activities to identify new business opportunities and adjust sales strategies accordingly.
Client Relationship Management:
- Build and maintain strong relationships with existing clients to foster loyalty and generate repeat business.
- Actively prospect and develop new client relationships to expand the hotel’s customer base.
- Conduct regular client visits, participate in industry events, and network with key decision-makers to promote the hotel’s offerings.
Sales Presentations and Negotiations:
- Prepare and deliver persuasive sales presentations to potential clients, showcasing the hotel’s unique features, services, and benefits.
- Negotiate and finalize sales contracts, ensuring mutually beneficial terms for both the hotel and the client.
- Collaborate with other hotel departments to create customized proposals and packages that meet clients’ specific needs and requirements.
Revenue Optimization:
- Monitor and analyze sales performance, identify areas for improvement, and implement corrective actions to achieve revenue targets.
- Maintain a comprehensive knowledge of the hotel’s products, services, pricing, and special promotions to effectively upsell and cross-sell to clients.
- Provide regular sales reports, forecasts, and market insights to the hotel management team.
Team Collaboration:
- Collaborate with the sales team, revenue management, marketing, and other hotel departments to ensure a coordinated approach in achieving sales goals.
- Participate in regular sales meetings, providing updates on sales activities, market trends, and client feedback.
- Coordinate with the operations team to ensure seamless execution of sales agreements and exceptional customer experiences.
Qualifications and Skills
- Bachelor’s Degree in Hospitality Management, Business Administration, or a related field (or equivalent experience).
- 2+ years relevant work experience.
- Proven experience in hotel sales or a similar sales role within the hospitality industry.
- Strong negotiation, communication, and presentation skills.
- Demonstrated ability to build and maintain client relationships.
- Results-driven mindset with a focus on achieving sales targets.
- Excellent organizational and time management skills.
- Proficient in using sales management software and CRM systems.
- Flexibility to travel for client meetings and industry events as required.
Salary
N100,000 – N200,000 Monthly.
Job Title: IT Administrator
Location: Amuwo Odofin, Lagos
Employment Type: Full-time
Job Description
Position Summary:
- The Hotel ICT Administrator is responsible for overseeing and managing all aspects of information and communication technology (ICT) within thehotel or hospitality environment.
- This role requires a strong technical background, excellent problem-solving skills, and the ability to effectively communicate with both technical and non-technical staff members.
- The ICT Administrator is responsible for maintaining the hotel’s computer systems, networks, and telecommunications infrastructure, ensuring they are secure, efficient, and aligned with the organization’s goals and objectives.
Key Responsibilities
System Administration:
- Manage and administer the hotel’s computer systems, including servers, workstations, and peripherals.
- Install, configure, and maintain operating systems, applications, and software updates.
- Monitor system performance, troubleshoot issues, and ensure data backups are performed regularly.
- Implement and enforce security measures to protect against unauthorized access and data breaches.
Network Management:
- Plan, design, and maintain the hotel’s network infrastructure, including wired and wireless networks.
- Monitor network performance and troubleshoot connectivity issues.
- Configure and manage network devices, such as routers, switches, and firewalls.
- Implement network security protocols and ensure compliance with industry standards.
Telecommunications:
- Manage the hotel’s telecommunications systems, including phone lines, PBX systems, and voicemail.
- Oversee the installation and configuration of telephony hardware and software.
- Troubleshoot and resolve telecommunication-related issues, such as call quality or connectivity problems.
User Support and Training:
- Provide technical support to hotel staff for hardware, software, and network-related issues.
- Respond to user inquiries and troubleshoot problems in a timely and efficient manner.
- Train employees on the proper use of ICT resources, including systems, applications, and security protocols.
- Create and maintain user documentation and knowledge base resources.
Vendor Management:
- Collaborate with external vendors to procure and maintain ICT hardware, software, and services.
- Evaluate vendor proposals and negotiate contracts to ensure cost-effectiveness and quality.
- Monitor vendor performance and coordinate maintenance or repair activities.
ICT Strategy and Planning:
- Stay updated with emerging technologies and trends in the hospitality industry.
- Assess the hotel’s ICT needs and develop long-term strategies to meet business objectives.
- Collaborate with management to define and implement technology initiatives.
- Prepare and manage the ICT budget, ensuring cost optimization and alignment with organizational goals.
Qualifications and Skills
- Bachelor’s Degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 4+ years relevant work experience.
- Proven experience as an ICT Administrator or similar role in a hotel or hospitality environment.
- Strong knowledge of computer systems, networks, and telecommunications infrastructure.
- Proficiency in server and workstation administration (Windows, Linux, or both).
- Familiarity with network protocols, security practices, and troubleshooting methodologies.
- Experience with telephony systems (PBX, VoIP) and related technologies.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and collaborate with cross-functional teams.
- Attention to detail and ability to prioritize tasks effectively.
Salary
N150,000 – N200,000 Monthly.
Deadline: 25th June, 2023.
Method of Application
Interested and qualified candidates should send their Resume to: hr@premiumswisshotels-resorts.com using “Secretary” as the subject of the mail.
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