FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below:
Job Title: KYC and Retention Associate
Job Code: FM463
Location: Abuja (FCT)
Department: Sales
Job type: Full time
About the Role
- Payforce by FairMoney empowers businesses to drive mass adoption of digital and financial services to the underserved populations in their communities.
Responsibilities
- Getting more transactions out of existing Agents.
- Engage churn Agents (Agents with zero transactions)
- Coordinate with the Sales Team and update them about the churn and win back them.
- Engage Newly Onboard Merchant/Agent for increasing their transactions
- Work with the Customer Success team to ensure rich customer experience and reduce churn.
- Ensure ongoing compliance with quality and industry regulatory requirements.
Requirements
- HND / B.Sc in relevant discipline.
- 1 – 2 years’ experience in customer relations, sales, marketing, or as a KYC Associate within the Financial Services Sector
- The ideal candidate must have good communication and interpersonal skills as well as being an excellent team player
- Candidate must be customer focused, and result oriented
- Ability to multitask, set priorities and manage time effectively.
- Working knowledge of KYC/Compliance/AML standards
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
How to Apply
Interested and qualified candidates should:
Click here to apply online
Recruitment Process
- A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
- Technical Interview with the Hiring Manager for 45-60 minutes.
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