Job Openings at IPNX Nigeria Limited

IPNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services. Our ability to identify, satisfy and exceed today’s market needs is a testament to over a decade of experience, our commitment, drive and passion realized through highly skilled and well seasoned professionals.

We are recruiting to fill the position below:

Job Title: GIS Analyst

Location: Lagos
Employment Type: Full-time

Job Description

• The GIS Specialist position supports the drive to acquire capability for large scale management and operation of fibre outside and inside plant infrastructure assets through its life cycle of producing both operational and strategic plans and designs, deployment, service provisioning, maintenance and general administration.
• The role will primarily manage specific GIS applications and infrastructure that has been acquired and deployed so that value can continually be derived to support competitive business objectives.
• Develop deep insights into geospatial relationships and dependencies in order to proactively meet customer needs.

Deliverables
Expected Key Results
Effective GIS operations:

• Creates, tests and enhances GIS operations; develops and administers web based applications.
• Provides technical support for the implementation and operation of GIS projects
• Operates and maintains GIS software and web-based applications.
• Installs and tests GIS web software and maintains GIS web server.
• Prepares GIS datasets, maps and database reports.

GIS Modeling & Analysis:

• Evaluates user requirements for GIS; identifies and implements applications
• Prepares GIS databases, maps, database reports and specialized queries in support of various projects
• Performs GIS analysis, modeling and reporting to support decision making
• Generates, maintains and disseminates GIS layers
• Designs GIS enterprise database and enforces data standards.

GIS Working Knowledge Dissemination:

• Conducts or coordinates end-user training
• Trains users on new and existing QGIS application, modules and products
• Establishes and maintains effective working relationships with associates and customers.

Incisive GIS-Based Reporting:

• Writes and maintains reports; programs database reports, forms and queries
• Prepares written and oral presentations

Support Diverse GIS Business Application Areas:

• Seek out areas of need for applying GIS tools and resources to meet and resolve business requirement

Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:

• Degree in Computer Science, Geoinformatics, Geography, Surveying, Engineering or related field (2.2/Upper Credit Minimum)
• Extensive knowledge and ability to perform a diverse array of complex GIS related work
• Experience with mapping tools such as QGIS and Carto
• Proficiency with database programming languages such as SQL, R and Python
• Experience with GPS measuring tools
• Outstanding quantitative skill set, attention to detail and good problem-solving skills
• Analytical mindset, be able to multitask, think intuitively
• Excellent written and verbal communication
• Good project management skills and possess troubleshooting ability.

Deadline: 9th July, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: NMS Engineer

Location: Lagos
Employment Type: Full-time

Purpose of the Job (Brief)

• To monitor the network and provide all required first level support to core network infrastructure issues. This includes liaising with ipNX service Providers, and ensuring escalations are carried out in line with the defined guidelines.

Deliverables (Maximum 5-6 key Responsibilities)

• This section requires the top five accountabilities that role is to deliver own. Written in outcome language, this is not a listing of tasks but a grouping of tasks to determine outcomes required from the tasks.

Expected Key Results (Detailed KPIs)
Network Monitoring:

• Ensure smooth running of all network monitoring systems: both for Core network nodes and transmission network.

Network Operations:

• Run on 24*7*365 network monitoring operation.
• Ensure Core network and Customer links Monitoring applications are functioning properly: Solarwinds, Nagios, Nagviz, SAM, VNQM etc.
• Engagement of various Colo/POPs sites manager in ensuring smooth running of the sites and our equipment there in. Escalating issues related to cooling, voltage instability, shelter leakages etc.

Escalation:

• Ensure continuous engagement of vendors and OEMs on service related issues.

Network Optimization:

• Proactively escalate issues to the network infrastructure team for capacity planning and network optimization

Access Management:

• Managing access request for ipNX Operation team visit to POPs/Colo sites, arranging joint visits to sites

Reporting:

• Generate and compile regular report/availability for each of the Colo sites and service Providers.

Demonstrate (Key Competencies)
This section requires an overview of the education, experience and skills required to do the job at a satisfactory level. It is not a list of the jobholder’s qualification.

Educational Qualifications & Functional Skills:

• University Degree in Engineering
• Professional Qualification (CCNA, CompTIA Network +, ITIL, etc.) an added advantage
• Knowledge of networking and network monitoring/management
• Knowledge and experience with various web technologies
• Ability to learn new things quickly.

Functional Skills:
Monitoring & Troubleshooting and Alerting:

• Proactive monitoring of the status and performance of network infrastructure and services across the regions.
• Troubleshooting and resolving first level network outages on the network.
• Perform second level Escalation on network outages or faults to responsible parties.
• Proactive monitoring of the FTTH network (OLT outages, PON port outages, link outages, etc.) for all faults and outages.
• Proactive monitoring of hardware status of equipment (cooling, power, security, etc.) running on the network and escalating to responsible parties in the event of a fault.
• Proactive monitoring of network trends and alert for network optimization and planning.
• Proactive monitoring services (AAA servers, freeside, access control servers, etc.) supporting the network and escalating in the event of any outages.

Client and Third-party Interaction:

• Processing access into third party sites on the network for visiting engineers.
• Providing remote support to field engineers during network outages.
• Engaging third-party providers (collocation, leased-lines, etc) on any faults and follow-up till outages are resolved.
• Raising tickets for faults on the network for tracking and effective escalation
• Handling ticket escalations from customers and providing necessary support and updates.

Documentation:

• Generate daily, Weekly and Monthly reports on all network outages, network performance and service availability for third party providers on the network.

Work Experience:

• At least 2 years in telecommunications industry
• Familiarity with Linux environment.
• Fair Idea of SNMP monitoring.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self-Development
• Nimble Learning.

Deadline: 6th July, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: OSP Supervisor

Location: Lagos
Employment Type: Full-time

Description 

• The Outside Plant (OSP) Supervisor oversees the maintenance of ipNX fiber optic & civil work activities on the outside plant network. The OSP Supervisor will be involved in the day-to-day maintenance and management of the outside plant, taking into consideration Customer and Local Authority organizations in the maintenance of the fiber outside plant. The role is expected to involve a significant element of on-site attendance.

Deliverables (Maximum 5-6 key responsibilities)
Expected Key Results (Detailed KPIs):
Key Activities:

• Corporate & Retail/FOS Incident Management.
• Corporate Customers: Restore service failures within 3 hours of its occurrence- Implementation and integration of new projects and ensure all open incident tickets are closed within this time frame.
• Retail Customers: Restore service failures within 12 hours of its occurrence.
• Incident Management Communication: Provide prompt feedback for input into the OTRS application with information relating to activities being carried out to resolve customer service incidents.
• Preventive Maintenance
• Proactively identify, plan and execute preventive maintenance action on the fibre network.
• Provide operational data for FTTH Network Monitoring and analysis work that feeds into the improvement of fibre break-fix MTTR.
• Audit and collate information for the fiber outside plant network. Prepare the as-maintained documents within region/sub-region managed for the O &M Unit.
• Report Management
• Ensure weekly support status reports are done and submitted timely for review.
• FOS Activation
• Activate FOS Customer requests within 3 days of sign up.
• Sign-off the Customer Feedback Form, prepare and submit post-activation report.

Demonstrate (Key competencies)
Educational Qualifications & Functional Skills:
Academic:

• University Degree in Telecoms, Engineering or Applied Sciences.

Functional Skills:

• Proven track records of maintenance and management of metro and/or long-distance fibre optic infrastructure.
• Sound knowledge of telecom industry best practices, norms and technical requirements with regard to fibre & civil work maintenance.
• FTTx and/or P2P fibre deployment and maintenance experience are distinct advantages i.e. fibre termination using fusion splice machines, testing & analyzing fibre links with OTDR and Light Source/Power Meters (LSPM), identifying fibre cores with VFLs.
• Capable of understanding fibre network architectures, designs & splice plans.
• An inherent culture of documenting concise and accurate “As-Is” status of network elements and splice configuration, in a consistent manner.
• Familiarity with the requirements of Health & Safety legislation in Nigeria.
• Experience in civil works supervision & quality control.
• Experience in processing ROW License with Local Authorities/State Regulatory Agencies.
• User experience for Microsoft Office Tools including a good working knowledge of MicrosoftProject.
• User experience for Visio/AutoCAD/GIS tools is desired.
• Excellent communication skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors, team members and local community.

Work Experience:

• At least 2 years in the telecommunications industry, with experience in Fiber network deployments. and outside plant maintenance.
• Specific Knowledge of Civil Works planning applications with Nigerian Local Authorities.

Other Requirements:

• Customer Focus.
• Tech-savvy.
• Bias for Action.
• Result Oriented.
• Highly innovative.
• Ability to optimize work processes.
• Resilience.
• Self Development.
• Nimble Learning.

Deadline: 5th July, 2023.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Job Title: IT Infrastructure Lead

Location: Lagos
Employment Type: Full-time
Division: Corporate Center
Function: IT Infrastructure Management
Department: IS & T
Reporting to: Head, IS & T
Location: Lagos
Work Schedule: 8:00 am – 5:00 pm
Travel Frequency: As Required
Job Grade: Permanent

Purpose of the Job

• The IT Infrastructure Lead is responsible for managing the overall IT infrastructure. This includes hardware, software, networking, and security systems
• The primary role is to ensure the reliability, security, and scalability of an organization’s IT infrastructure to meet the needs of the business.

Expected Key Results (Detailed KPIs)
System Availability:

This KPI measures the percentage of time that critical systems are available and operational. The key activities associated with this KPI include:

• Developing and implementing strategies to ensure high availability of critical systems
• Monitoring system uptime and downtime
• Implementing backup and recovery procedures to ensure data is not lost in case of system failure
• Conducting regular system maintenance to ensure optimal performance.
• Implementing automated system monitoring tools to proactively identify potential issues.

Security:
This KPI measures the effectiveness of security measures in protecting the organization’s data and systems. The key activities associated with this KPI include:

• Developing and implementing security policies and procedures
• Monitoring security logs and conducting regular vulnerability assessments.
• Implementing and managing access controls and authentication mechanisms
• Conducting security awareness training for employees
• Responding to security incidents and conducting post-incident reviews

Cost Optimization:
This KPI measures the effectiveness of IT infrastructure spending in achieving business objectives. The key activities associated with this KPI include:

• Developing and implementing a cost optimization strategy for IT infrastructure
• Conducting regular reviews of IT infrastructure spending and identifying cost-saving opportunities
• Negotiating contracts with vendors and service providers to ensure favorable terms
• Managing hardware and software inventory to minimize waste and maximize efficiency
• Implementing automation tools to reduce manual labor and optimize resource utilization.

User Satisfaction:
This KPI measures the satisfaction of end-users with IT infrastructure services. The key activities associated with this KPI include:

• Conducting regular surveys to gather user feedback
• Analyzing user feedback to identify areas for improvement
• Developing and implementing user-focused IT infrastructure services
• Providing training and support to end-users to ensure they can effectively use IT infrastructure services
• Establishing communication channels to receive user feedback and respond to issues in a timely manner

Leadership:

• Provide Leadership for the IT infrastructure team.

Educational Qualifications & Functional Skills

• University Degree in Project Management, Business Administration, Computer Science, Information Technology or a related field (2.1)
• Post Graduate Degree (MBA, M.Sc., etc.) an added advantage
• Certifications in the Agile practice area – Scrum etc.
• Possession of professional certification is essential.

Work Experience:

• 3-5 years of experience in IT infrastructure management, with a track record of success in managing complex environments.
• Experience in leading and managing teams, with a focus on developing and motivating team members to achieve goals.
• Strong technical skills in areas such as networking, security, system administration, and cloud computing.
• Experience in developing and implementing IT infrastructure strategies that align with business goals and objectives.
• Proven ability to manage large-scale IT infrastructure projects, from planning and design to implementation and support.
• Experience in vendor management, including negotiating contracts and managing vendor relationships.
• Knowledge of industry best practices and emerging trends in IT infrastructure management.
• Experience in developing and implementing IT policies and procedures to ensure compliance with regulatory requirements.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience
• Self Development
• Nimble Learning

(Additional requirements for AMs and above)

• Ensures Accountability
• Develops Talent
• Drives Engagement
• Drives Vision & Purpose
• Excellent Decision Quality.

Method of Application
Interested and qualified candidates should:
Click here to apply online