Polaris Bank was established by the Central Bank of Nigeria (CBN) on September 21, 2018, to offer commercial banking services to the Nigerian public. The bank commenced services on the same day, having purchased the assets and assumed certain liabilities of the defunct Skye Bank. With a footprint of over 350 branches across the country, Polaris Bank prides itself in delivering exceptional customer experience, leveraging best-in-class/state-of-the-art Information Communication Technology (ICT). By focusing on ICT solutions across multiple service delivery channels (mobile banking, ATMs, POS and online platforms) Polaris Bank maintains a pivotal role in the Nigerian banking industry, providing customers with simple, convenient and secured banking services.
We are recruiting to fill the position below:
Job Title: Compliance Officer
Location: Nigeria
Job Summary
- We are currently sourcing forward-thinking and smart candidates to be recruited as Compliance Officers.
- They will be engaged in ensuring that the bank abides by all applicable laws, regulations and internal policies.
- This includes reviewing existing policies, making sure they are up-to-date and compliant with all relevant laws, and recommending new policies where necessary.
Job Description
- Read and understand all the processes in the Compliance Department and apply same to allocated tasks.
- Enforce Risk based AML/CFT Manual and other Compliance Internal Policies;
- Implement AML/CFT Laws, other applicable Laws, CBN AML/CFT Regulations and International Best Practice documents;
- Reinforce compliance publications, directives, and guidelines to ensure a robust compliance culture
- Provide guidance on New Guide to Account opening with respect to client’s on-boarding, KYC/customer due diligence (CDD), compliance counselling, advisory and decision support services to front office staff in relation to AML/CFT and compliance-related issues;
- Monitor and report developments, general awareness on topical and relevant issues that could result in reputational risks to the Bank;
- Provide ongoing compliance support wherever required;
- Check and ensure all regulatory displays in branches are accurate and current;
- Develop open relationships with Law Enforcement Agencies and Regulatory Authorities;
- Maintain a repository of all accounts instructed to be placed on PND or FREEZE by the Regulatory or LEAs within the Cluster;
- Maintain and regularly update the list of accounts in the branch watchlist;
- Collate and record all Cluster compliance regulatory visits/communication in the compliance log in the proper format after each meeting;
- Ensure integrity of the transactions and GL accounts in the branches through daily review of the branches’ GL balance reports and other relevant ad-hoc and standard reports.
- Ensure prompt and qualitative rendition of relevant returns and reports as may be required for the branches
- Institute and enforce aggressive revenue assurance and cost reduction strategies/tactics for branches/products under purview to ensure zero% income leakages.
- Ensure follow-up on unresolved exceptions in the Audit report and sign off the Audit Verification Certificate.
- Another ad-hoc task as assigned by the Chief compliance officer.
Preferred Skills and Experience / Requirements
- Banking Principles
- Interpersonal skill
- Analytical/problem-solving skill
- MS Suite (word, excel and PowerPoint) Mid-Advanced level
- Excellent customer service orientation
- Independent-minded
- Investigative skills
- Report writing/Fraud Investigation skill
- Interpretation of Money Laundering (Prohibition) Act 2011 (as amended), Terrorism (Prevention) Act, 2011 (as amended), CBN AML/CFT Regulation 2013 & other International Best Practices documents.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Financial Reporting / MPR Officer
Location: Nigeria
Job Type: Full-time
Job Summary
Who are we looking for:
- We are currently sourcing for candidates to be recruited as Financial Reporting Officer.
- The ideal candidate will be in charge of the preparation and rendition of the monthly performance reports and creation of budgets for Branches, Account Officers and Strategic Business Units.
Job Description
- Monthly preparation of consolidated management accounts
- Preparation and analysis of regional, directorate and subsidiary performance reports
- Preparation and analysis of branch and business unit monthly performance reports
- Preparation of account officer reports
- Preparation of Small Business Units profitability reports
- Budget preparation, variance analysis (review) and financial forecasting
- Preparation of monthly provisioning schedule for the Bank
- Other requirements as it relates to the Bank’s focus at a particular point.
Preferred Skills and Experience
- Bachelor’s Degree in Finance or in any related discipline
- At least three (3) years of relevant professional experience in financial reporting, preferably gained in the banking sector.
- Should have a good knowledge of Microsoft office applications
- Must have strong work ethics and an inclination to work smart as part of a competent team.
- Should have excellent interpersonal and communication skills; demonstrate strong analytical and problem-solving skills as well as ability to master new materials quickly.
- Have proven ability to achieve results within time constraints and be highly motivated and organized
- ACA/ACCA/CFA or other recognized accounting/finance qualification is a plus
- Usage of Power BI reporting tool / Basic IT knowledge & Script writing will be an added advantage.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Team Lead, External & Internal Feedback Team
Location: Nigeria
Job Type: Full-time
Job Description
- Effectively drive improved VOC implementation across key touch points
- Ensure resolution of customers’ complaints obtained from VOC within approved TAT
- Review report survey responses and track trends for improved service delivery.
- Ensure periodic stakeholder engagements to address and eradicate issues detected from VOC
- Oversee daily tasks and deliverables of the VOC team
- Coordinate timely reports submission.
Preferred Skills and Experience / Requirements
- Minimum of 5 years’ relevant experience
- Proficiency in Microsoft Office Suite
- Good writing/numeracy/ analytical and time management skills.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Service Measurement Officer
Location: Nigeria
Job Type: Full-time
Job Description
- Drive Implementation of customer feedback obtained across key touch points and strategically engage stakeholders to drive improvements
- Implementation and monitoring of TATs across key platforms/processes. Track trends and analyse outcomes for inputs into employee Appraisal.
- Monitoring of TATs across all touch point, measure and track service improvements that impact CSAT & NPS for inputs into employee appraisals and reporting- Branch & Head office Service Performance / Internal customer surveys /Branch Ambience Grid Implementation.
Preferred Skills and Experience / Requirements
- Minimum of 3 years’ relevant experience
- Proficiency in Microsoft Office Suite
- Good writing/numeracy/ analytical and time management skills.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: Service Culture Officer
Location: Nigeria
Job Type: Full-time
Job Description
- Communicate outcomes of key assessments and exercises (Mystery shopping, branch/head office inspections) to staff to promote improved performance.
- Communicate learning points from service investigations and key learning point to staff and ensure implementation of reward/sanction in line with service investigation reports.
- Prepare reward/sanction grids for service related concerns and ensure implementation for input into appraisal.
- Monitoring of Email etiquette to ensure adherence and apply rewards/sanctions where applicable.
- Carry out investigations of detected service failures and drive recommendations for improvement.
Preferred Skills and Experience / Requirements
- Minimum of 3 years’ relevant experience
- Proficiency in Microsoft Office Suite
- Good writing/numeracy/ analytical and time management skills.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Job Title: External & Internal Feedback Officer
Location: Nigeria
Job Type: Full-time
Job Description
- Design and deploy survey for key customer segment and conduct external daily customer satisfaction surveys on key customer across touch points/channels (Branch, VULTe, ATMs, VULTe for Business, USSD & Polaris Xperience).
- Analyze, report survey responses and identify pain points, service issues and areas of improvements for the channels.
- Carry out and review feedback from Internal Customer Satisfaction Survey and IT services survey biannually and report identified pain points, service issues and area of improvements
- Launch and deploy surveys on; Internal Process improvements, general products & and market research as may be requested by internal stakeholders.
- Collate, analyze and report survey feedback for escalation to stakeholders.
Preferred Skills and Experience / Requirements
- Minimum of 3 – 4 years’ relevant experience
- Proficiency in Microsoft Office Suite
- Good writing/numeracy/ analytical and time management skills.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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