Konga is a leading player in the Nigerian e-commerce space, with over a thousand (1000) employees across the country, over 35 offline retail stores and many growing business subsidiaries such as KongaPay, Konga Travels and Tours, Konga Express, Konga Health, Konga Food, etc.
We are recruiting to fill the position below:
Job Title: Direct Sales Agent
Locations: Admiralty, Ajah, Cherubmall, Gbagada – Lagos and Saka, Ibadan – Oyo
Employment Type: Full Time
Department / Division Unit: Konga Retail
Reporting Relationship: Reports to The Store Manager
Hours of work: 8 am – 6 pm
Job Objectives / A Brief Overview of the Role
- DSA are responsible for communicating the benefits of the company’s products to drive sales.
Working Relationship:
- Internal: Trading Team, Retail Head, Supply Chain Operations, Logistics,
- Retail Operation Team.
- External: Customers and OEM.
Job Duties / Responsibilities / Accountabilities
- Selling products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales
- Present, promote, and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop, and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction
- Achieve agreed-upon sales targets and outcomes within the scheduled time.
- Coordinate sales efforts with team members and other departments
- Analyze the territory/market’s potential, track sales, and status reports
- Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
- Keep abreast of best practices and promotional trends.
- Continuously improve through feedback.
Key Performance Indicators
- Near zero incidence of customer complaint/negative.
- Near zero incidence of untimely response to an escalation
- Near zero incidence of untimely order delivery
- Knowledge and Experience
Qualifications
- Degree in Business or a related field
- Strong interpersonal and communication skills,
- Microsoft package proficiency.
Knowledge:
- Proven work experience as a Sales Representative
- Excellent knowledge of MS Office
- Highly motivated and target driven with a proven track record in sales
- Excellent selling, negotiation, and communication skills
- Prioritizing, time management, and organizational skills
- Ability to create and deliver presentations tailored to the audience’s needs
- Relationship management skills and openness to feedback.
How to Apply
Interested and qualified candidates should forward their updated CV to: careers@konga.com using the Job Title as the subject of the mail.
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