Front Office Team Member III at Ibis Hotel Ikeja

Ibis Hotel Ikeja is an international hotel company owned by AccorHotels, a hotel holding company. AccorHotels is listed on the Paris Stock Exchange and was founded in 1967. Ibis opened its first hotel in 1974. The hotels are generally close to city centres, airports, beaches or railway stations.

We are recruiting to fill the position below:

Job Title: Front Office Team Member III

Location: Ikeja, Lagos
Employment Type: Full-time

Duties And Responsibilities
Customer Relations:

• Welcomes guests as soon as they arrive with great care and attention
• Helps encourage customer loyalty by building friendly, personalised relationships
• Ensures that administrative procedures never take priority over guest relations
• Anticipates guests’ needs and takes them into consideration
• Handles any guest complaints and/or remarks; provides a response as soon as possible, respecting the IBIS 15-MINUTE CONTRACT
• Has an impeccable attitude which conveys the image of the brand and hotel

Professional Techniques / Production:

• Completes all tasks linked to the guest’s arrival and departure in compliance with internal procedures
• Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
• Handles phone calls
• Passes information on as necessary to other departments (floor staff, technical etc.) and to other members of the front-desk team
• Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
• Handles reservations.

Commercial / Sales:

• Promotes the range of services offered by the hotel to increase sales
• Applies and actively supports the hotel’s pricing policy in order to increase REVPAR (Revenue per available Room)
• Promotes the brand and/or Group loyalty programme, adapting the sales pitch to suit the guest’s needs
• Encourages synergy within the marketplace by applying the inter-hotel coordination policy. Advises guests on potential trips to other Accor hotels.

Management And Administration:

• Respects the procedures concerning invoicing and cash operations
• Manages the cash under his/her responsibility
• May be asked to prepare and send reminder invoices to debtors
• Prepares certain accountancy and statistical information for the Deputy or General Manager

Hygiene / Personal Safety / Environment:

• Ensures that the workplace remains clean and tidy
• Knows and applies the hotel’s security regulations (in case of fire etc.)
• Ensures the safety of the people and property within the hotel

Skills / Qualifications Required

• OND / HND / BSc degree in Hotel and Catering Management, Tourism, Mass communication or in any other related field.
• Minimum of 2 years working experience in this position in a reputable hotel or hospitality organization
• Good telephone skills/etiquette
• Proficiency in the use of the internet, computer and Opera
• Good interpersonal skills, guest oriented and service minded
• Ability to work as part of a team
• Good presentation and confident speaking skills
• Good listening skills and ability to anticipate
• Excellent sales skills

Method of Application
Interested and qualified candidates should send their CV to: ibisjobadvert@gmail.com using the Job Title as the subject of the email.

Note: Only applicants that meet the above criteria and have hotel industry prior experience would be contacted. Also OPERA PMS knowledge is a strong requirement, only candidate with the system knowledge will be contacted.