Knowledge Management Officer at Action Against Hunger

Action Against Hunger is an international humanitarian organisation committed to ending world hunger. For almost 44 years, across nearly 50 countries, we have been working to fight undernutrition and support communities affected by crisis across the globe. We carry out innovative, lifesaving programmes in Health, Nutrition, Water, Sanitation and Hygiene, Disaster risk reduction, Mental Health and Care Practices, Food security and Livelihoods and Social Protection.

Action Against Hunger began operations in Nigeria in 2010 in response to the high rate of chronic malnutrition in Northern Nigeria, focusing on integrated programming. In 2011, we expanded our work to begin implementing nutrition development projects in Jigawa and in Yobe. Following the crises in Northeast Nigeria, we further expanded our operations to address the Nutrition, Health, Food security and livelihoods, WASH, and shelter needs of conflict-affected communities. Action Against Hunger Nigeria programme is supported by FCDO, ECHO, GAC, BHA, SDC, UNICEF, EU, AFD, SIDA and GFFO.

We are recruiting to fill the position below:

Job Title: Knowledge Management Officer

Location: Maiduguri, Borno
Job type: Full-time
Department: Programmes – MEAL
Reporting to: MEAL Manager
Proposed start date: September 2023

Position Overview

• We are currently seeking to employ the position of Knowledge Management Officer, who will be responsible for leading information gathering, conducting case studies and managing learning workshops activities to ensure the learnings and practices of the programs implemented by ACF in Northern Nigeria are disseminated to internal as well as external stakeholders.

Key Responsibilities

• Inform and identify Knowledge Management tools to be adopted by the project/organization (Communities of practice, peer assist/review teams, action learning sets, mind mapping, story-telling, exit interviews etc.) that will enable experience capitalization and learning process;
• Undertake a knowledge audit per project to map knowledge and documentation systems, identify gaps and work flows and make recommendations;
• Develop and roll-out a knowledge management plan for the project that will strengthen the capture, dissemination and exchange of knowledge;
• Develop an archiving plan, with clear workflow that avoids duplication, centralizes the archive and develops clear roles and responsibilities and ownership of information;
• Support, visualization and reporting of project and MEAL data by exploring for further development into knowledge products;
• Build the capacity of program teams in terms of data presentation and impact narrative development through on-going support and training;
• Write,  edit and coordinate the validation of knowledge products including and not limited to (how-to-guides, factsheets, key activities, lessons learned reports, case studies, briefs,  training materials, presentations, organizational website, social media contents, etc. ) and ensure their accessibility and use across Action Against Hunger Nigeria;
• Contribute to the development and maintenance of web-based and local knowledge sharing platforms;
• Establish effective networking with relevant networks, organizations and other partners to share related knowledge products;
• Liaise with program to proactively identify opportunities for project documentation;
• Develop training materials on documentation activities, capitalization and learning process for the capture and analysis of lessons learned, identification of best practices for recommendations to improve implementation, workflow, and the capture of evidence based processes;
• Promote knowledge sharing through operational processes by strengthening links between knowledge sharing and information systems, improving integration and facilitating information exchange across departments; Manage, maintain, improve and bring vibrancy, innovation, relevance and new ideas and information from research, evaluations, quarterly and annual reports to share on key information sharing platforms (intranet, meetings, brown bag lunches, presentation etc) for dissemination with members of the program and technical teams.

Position Requirements

• Minimum of a Bachelor’s Degree in Public Health, Social Science, Development, Disaster Management, Management, Public Administration or other related disciplines from accredited institutions;
• Experience of data collection, collation, analysis, and report writing;
• Professional, motivated, open, creative, mature, responsible, flexible and, culturally sensitive;
• Strong organizational and analytical skills, and ability to work under pressure;
• Excellent team, budget and project management and representation competencies;
• Excellent verbal and written skills in English;
• Commitment to and understanding of ACF aims, values and principles;
• Excellent computer skills, particularly with Microsoft Excel, spreadsheets, and Sphere standard;
• Willing and able to be based and travel regularly within remote areas, where services are limited;
• Previous experience with ACF or international NGO Strong interpersonal and community norms understanding;
• Experience in community development programming, preferably in Health, Nutrition, Food Security, and Livelihoods or WASH;
• Experience with participatory fieldwork methodologies;
• Knowledge of local languages (Hausa, Kanuri, Fulani, Shuwa, etc.).

Deadline: 10th August, 2023.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Important Information and Notice

• Our employees enjoy a work culture that promotes diversity and inclusion
• Action Against Hunger provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, colour, religion, gender, national origin, age, disability or genetics.
• Other benefits include but not limited to 100% health care coverage, free and direct access to Cross Knowledge e-learning platform.
• Women at ACF are entitled to benefits such as maternity leave, compassionate leave for a hospitalized child, and creche facilities for babies and toddlers.
• All candidates MUST ensure they answer all the questions asked for this application. Failure to do so means candidates will not be considered for the process.