Konga is a leading player in the Nigerian e-commerce space, with over a thousand (1000) employees across the country, over 35 offline retail stores and many growing business subsidiaries such as KongaPay, Konga Travels and Tours, Konga Express, Konga Health, Konga Food, etc.
We are recruiting to fill the position below:
Job Title: Sales Lead (Shop Manager)
Location: Lagos
Department: Konga Retail
Reports to: The Store Manager
Direct reports: Sales Lead
Hours of Work: 8am – 6pm
Job Objectives / A Brief Overview of the Role
- The Shop Manager will monitor sales metrics and manage the entire sales administration process.
- They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment.
- They should also be able to lead and motivate the sales team to achieve specific goals.
Job Duties / Responsibilities / Accountabilities
- Manage the floor sales representatives and other members of the team
- Set and track sales targets for your team
- Suggest and implement improvements in the sales administration process
- Report on sales metrics and suggest improvements
- Prepare monthly, quarterly, and annual sales forecasts
- Use customer feedback to generate ideas about new development or products
- Research and discover methods to increase customer engagement and sales output.
- Ensure sales, finance, and legal policies and procedures are met
- Build an open-communication environment for your team
- Liaise with your Line Manager and Retail Operation Team to ensure consistency and increase sales
Key Performance Indicators
- Near zero incidence of customer complaint/adverse.
- Near zero incidence of untimely response to an escalation
- Near zero incidence of untimely order delivery
Knowledge and Experience
Knowledge:
- Degree in Sales, Business Administration, or a certificate in a relevant field
- Proven work experience as an Inside sales manager
- Hands-on experience with CRM software and MS Excel
- In-depth understanding of the sales administration process
- Excellent interpersonal and team management skills
- Strong analytical and organizational skills
- Numerical abilities and problem-solving attitude
Essential:
- A Degree in Business or related fields
- Strong interpersonal and communication skills,
- Microsoft package proficiency.
How to Apply
Interested and qualified candidates should forward their updated CV to: careers@konga.com using the Job Title as the subject of the mail.
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