Sales Support Representative at Keza Africa

Keza Africa – We’re building Keza to introduce Africans to a new and smart way of buying phones with flexible monthly payments using embedded finance.

We are recruiting to fill the position below:

Job Title: Sales Support Representative

Location: Abuja
Job Type: Full Time

Job Summary

• We are seeking dynamic and motivated Sales Representatives to join our team and work in partner retail stores.
• As a Sales Representative, you will be responsible for promoting and selling device financing solutions to customers within the retail environment.
• Your primary goal will be to engage with customers, educate them about the benefits of device financing, and facilitate the application process.
• This role requires excellent communication skills, a customer-centric approach, and the ability to work collaboratively with retail store staff to achieve sales targets.

Responsibilities

• Proactively approach customers in partner retail stores and initiate conversations to understand their device financing needs.
• Educate customers about the benefits and features of device financing, addressing any questions or concerns they may have.
• Provide personalized assistance and guidance to customers throughout the application process, ensuring a smooth and seamless experience.
• Effectively communicate the terms, conditions, and device financing requirements to customers.
• Collaborate with retail store staff to identify and capitalize on cross-selling opportunities. Relationship Building:
• Build and maintain strong relationships with retail store staff, fostering a positive working environment and ensuring effective collaboration.
• Develop a deep understanding of the partner retail store’s products, services, and customer base to align device financing solutions accordingly.
• Act as a brand ambassador, representing the company’s values and maintaining a professional image at all times. Continuously strive to enhance the customer experience and build customer loyalty.

Sales Target Achievement:

• Meet and exceed assigned sales targets and key performance indicators (KPIs) on a regular basis.
• Proactively seek opportunities to maximize sales and revenue generation within the partner retail store.
• Utilize effective sales techniques and strategies to influence customer decision-making and drive sales growth.
• Monitor and analyze sales performance data, identify trends, and provide feedback and insights to improve sales effectiveness. Reporting and Documentation:
• Maintain accurate and up-to-date records of customer interactions, sales activities, and application status in the CRM system.
• Prepare regular reports on sales performance, customer feedback, and market insights for management review. Requirements:
• Proven experience in sales, preferably in a retail or consumer finance environment.

Requirements

• Candidates should possess a High School Diploma or equivalent, Bachelor’s Degree in Business, Marketing, or a related field is a plus
• Excellent communication and interpersonal skills, with the ability to engage and build rapport with customers.
• Strong customer service orientation and the ability to actively listen and understand customer needs.
• Results-driven mindset with a proven track record of meeting or exceeding sales targets.
• Ability to work independently and in a team environment, collaborating effectively with retail store staff.
• Basic knowledge of devices, technology, and financing concepts.
• Familiarity with CRM systems and sales tools.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to: newton@keza.africa copy tomisin@keza.africa using the Job Title as the subject of the mail.