FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below:
Job Title: Sales Quality Manager
Location: Abuja
Employment Type: Full time
About The Role
- As a Sales Quality Manager at Fairmoney, you will play a pivotal role in ensuring the highest standards of quality and efficiency in our sales operations.
- Your primary responsibility is to design, implement, and oversee quality management programs and processes to enhance the overall performance and effectiveness of our sales team.
Roles and Responsibilities
Quality Management:
- Develop, implement, and manage quality assurance and control programs tailored to the sales department’s needs.
- Establish key performance indicators (KPIs) and quality metrics to measure and improve sales performance.
- Monitor and evaluate sales processes, identifying areas for improvement and implementing solutions to enhance efficiency and effectiveness.
Training and Development:
- Design and deliver training programs for sales team members to enhance their product knowledge, selling skills, and customer service.
- Create and maintain a comprehensive onboarding process for new sales hires to ensure a smooth transition into their roles.
- Continuously assess training needs and develop relevant content to address skill gaps
Data Analysis and Reporting:
- Analyze sales data and customer feedback to identify trends, issues, and opportunities for improvement.
- Prepare regular reports on sales performance, highlighting areas of success and areas requiring attention.
- Collaborate with stakeholders to develop action plans based on data-driven insights.
Process Improvement:
- Work closely with cross-functional teams to identify and streamline sales processes for maximum efficiency.
- Implement process improvement initiatives, ensuring adherence to best practices and standards.
- Monitor process changes and evaluate their impact on sales outcomes.
Quality Audits:
- Conduct regular audits of sales calls, transactions, and interactions with customers to ensure compliance with established quality standards.
- Provide constructive feedback to sales team members and offer coaching to improve their performance.
Customer Experience Enhancement:
- Collaborate with the customer support and product teams to align sales efforts with customer expectations.
- Develop strategies to enhance the overall customer experience and satisfaction during the sales process.
Quality Documentation:
- Maintain detailed records of quality assurance activities, audit results, and training materials.
- Ensure that all sales-related documentation complies with regulatory and company standards.
Requirements
- Bachelor’s Degree in Business, Sales, Quality Management, or related field. Master’s Degree is a plus.
- Proven experience in quality management, preferably in a sales or customer-facing environment.
- Strong knowledge of quality management principles, methodologies, and best practices.
- Exceptional analytical and problem-solving skills.
- Excellent communication and presentation abilities.
- Detail-oriented with a focus on continuous improvement.
- Proficiency in data analysis and reporting tools.
- Certifications in quality management (e.g., Six Sigma, Lean) is advantageous.
Benefits
- Private Health Insurance
- Performance Bonus
- Pension Plan
- Training & Development.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Recruitment Process
- A screening call with a member of the recruitment team for 30 minutes.
- Technical interview with the hiring manager for 30 to 60 minutes.
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