The People Practice – Our client is a company that operates in the financial services sector and provides insurance products and services.
We are recruiting to fill the position below:
Job Title: Business Solutions Support Specialist
Location: Lagos
Employment Type: Full-time
Job Description
- Our client is looking to hire a Business Solutions Support Specialist who will act as a liaison between the business and IT.
- This role provides first level support for ALL Business applications deployed and managed by IT. This role will also be involved in all application projects for the company.
- The Business Solutions Support Specialist plays a crucial role in providing technical support and assistance for business software applications and systems used within the organization.
- They will work closely with end-users to troubleshoot issues, provide training, and ensure the smooth operation of business applications.
Responsibilities
- Act as first-line support for all application issues.
- Document all operational procedures and keep the departmental operating instructions always updated.
- Maintain a knowledge base of all known application issues.
- Define and document User Acceptance Test (UAT) case scenarios/ plan for application fixes in liaison with business function and ensure all application changes are change managed.
- Collates business requirements on application projects.
- Liaises with other team members to resolve operational issues within agreed SLA.
- Rolls out and deploys business application builds.
- Carries out and reports root cause analysis on recurrent issues.
- Ensures adequate testing for all changes conducted on all applications.
- Administers documentation and procedures guidelines.
- Carries out and reports root cause analysis on recurrent issues.
- Ensures adequate testing for all changes conducted on all applications.
- Administers documentation and procedures guidelines.
- Assists in DR simulations and archiving activities.
- Ensures integrity of data between all Business Applications and LOB Applications.
Qualifications
- First Degree from a reputable university. A Master’s Degree is Advantageous
- Relevant Professional Certification is Advantageous
- 2 – 3 years proven experience as a Business Support Specialist preferably in insurance solutions
- Knowledge of Advanced SQL, MSSQL, SQL developer
- Knowledge of Basic Systems Administration
- Advanced ERP Administration
- Business analysis and requirements gathering
- Basic Project Management
- Advanced Microsoft Office
- Advanced understanding of systems, integrations, APIs
- Strong understanding of business systems, processes, and applications.
- Proficiency in troubleshooting software issues and providing effective solutions.
Must Have Skills:
- Excellent communication and interpersonal skills to effectively interact with end-users and team members.
- Ability to handle multiple priorities and work collaboratively in a fast-paced environment.
- Strong analytical and problem-solving skills.
Deadline: 31st October, 2023.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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