Business Development Manager at South Shore Women’s and Children’s Hospital

South Shore Women’s and Children’s Hospital is a specialist health care facility located in Lagos. It is dedicated to the provision of exceptional patient centred medical care to our clients, based on current international best practices. Our team consists of professionals who have been well trained in South Shore’s culture of excellence, efficiency, and empathy, to ensure that every patient receives safe, seamless care within our warm and friendly environment. We are also a referral centre for minimally invasive gynaecological surgeries, and we have performed over one thousand endoscopic surgeries in the last five years, with no recorded mortalities.

We are recruiting to fill the position below:

Job Title: Business Development Manager

Location: Victoria Island, Lagos
Employment Type: Full-time
Reports to: Chief Operating Officer

Duties & Responsibilities

• Driving business and ensuring sustained growth in patient data base.
• Develop strategic tools and techniques to acquire clients.
• Expanding business reach and proactively creating new sales leads/opportunities.
• Maintain and Build company brand image.
• Constantly interacting with prospective clients and maintaining cordial business relationship with Patients (both new and old).
• Identifying and establishing sustainable relationship with organisations vested in healthcare.eg HMO’s.
• Build and leverage on Hospital/Patient relationships founded on trust and integrity to facilitate opportunities (working with Customer care).
• Sourcing business development opportunities.
• Evaluating and sourcing feedback from patients.
• Work closely with customer care to uncover patient un- met needs and expectations.
• Ensure personal development (presentations career advancement programmes etc).
• Identifies trendsetter ideas by researching industry and related events, publications, and announcements; tracking individual contributors and their accomplishments.
• Locates or proposes potential business deals by contacting potential partners; discovering and exploring opportunities.
• Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments.
• Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners’ needs and goals.
• Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
• Protects organization’s value by keeping information confidential.
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Track performance of various social media initiatives and develop/implement changes to improve business results.
• Research and monitor activity of company competitors as well as communicate with industry professionals via social media to create a strong network.
• Develop weekly and monthly report to management.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
• Contacting clients to inform them about new developments in the company’s services.
• Collaborate with other departments to achieve organisational goals.
• Assure for data entry by effective use of the tracking tool, monitor and follow up outcomes of patients complaints, communicate resolution of grievance, identify trends in patient satisfaction, initiate proposals to enhance quality of health care service delivery.
• Monitor patient complaints/concerns expressed in the media, collaborate with departments affected to ensure investigation and timely response.
• Manage, create and publish original, high quality content on social media platforms as well as design media strategies to achieve marketing targets.

Minimum Education Qualifications

• Bachelor’s Degree.
• Masters Degree an advantage

Required Experience:

• Minimum of 3 years experience.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@southshorewch.com using the Job Title as the subject of the mail.

Application Deadline 9th December, 2023.