Sales Operations Coordinator at Qatar Airways

Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and thanks to our customers’ response to our offerings, we are also the world’s fastest-growing airline. We connect more than 160 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the Five-star airport, Hamad International Airport in Doha, the State of Qatar.

We are recruiting to fill the position below:

Job Title: Sales Operations Coordinator

Location: Lagos
Employment Type: Full-time

About the Role

• Qatar Airways (QR) have embarked on an exciting transformation journey to change how we interact with our customers.
• Play an active role in maintaining strong esprit de corp for the sales operations team, and participate in relationship building with internal stakeholders.
• As part of this journey, we are now recruiting for the role of Sales Operations Coordinator based in Lagos, Nigeria.
• In this role, you will be responsible for the execution of daily sales operations tasks for the assigned region, adhering closely to established processes and policy guidelines.
• Deliver five-star service for internal sales teams and external trade partners which will facilitate QR revenue generating sales activities.

Specific Accountabilities

• Procedures (SOPs) for sales operations functions ensuring alignment to QR’s global sales operations principles
• Play a leading role in the team for executing sales operations activities including (but not limited to) Reservations and Ticketing, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Deliver customer-friendly, value added communications to external trade partners on QR-related matters such as campaigns, policy changes, fare revisions.
• Support the sales team in maintaining an up-to-date database of trade partners within the region. Provide line managers and regional management with regular reporting on key departmental performance metrics, outstanding issues.
• Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.
• Perform other department duties related to his/her position as directed by the Head of the Department.
• Handle all sales operations activities including (but not limited to) Reservations and Ticketing, Refunds, Trade/Corporate Account support, Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Process Refunds.
• Raise Commercial Tool Kit requests in galaxy for sales force.
• Maintenance of Galaxy and Trade portal platforms.
• Communicate with customers or QR Account Managers for documentation completion.
• Produce reports for relevant markets and share monthly performance reports.
• Keep customer profiles updated in Galaxy.
• Upload PLB and corporate contracts in Galaxy.

Qualifications
To be successful in this role you will need:

• High School qualification or equivalent with minimum of 3 years of job-related experience
• Problem-solving skills, efficiency-oriented mind set
• Strong mentoring and coaching skills.
• Ability to foster teamwork among team members.
• Has a legal rights to live and work in Nigeria.
• Experience in any of these fields: reservations / ticketing, sales support, group sales, tariffs, distribution, business analysis.
• Fluency in English (written and spoken)
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
• Excellent relationship building and communication skills.
• Good knowledge of airline processes (e.g. Pricing/Distribution technology), systems (e.g. Amadeus, GDSes) and travel industry in general

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 10th December, 2023.