Klasha makes it easy for African consumers to shop online. We build technology that allows African consumers to easily access the goods they want on the continent. We enable payments online in local African currencies and can handle the last-mile logistics for our retail partners too. Statistically, Africa is the future, so we believe consumers on the continent should have the same frictionless access to the global e-commerce economy as consumers in the West.
Klasha was founded in Lagos, Nigeria in 2018 and is backed by Techstars, Ginco Investments and a group of notable angel investors. Klasha is run by 20-somethings from five nationalities that speak six different languages between them. Klasha has offices in Johannesburg, South Africa and Lagos, Nigeria.
We are recruiting to fill the position below:
Job Title: Account Executive
Location: Lagos
Job Type: Full time
About the Role
- We are actively seeking a results-oriented Account Executive to join our Sales team, with a primary focus on managing existing accounts, problem-solving, and commercializing relationships.
- The ideal candidate will play a pivotal role in maximizing revenue and ensuring the success and growth of our client base.
What You Will Be Doing
Existing Account Management:
- Proactively manage and nurture relationships with existing clients.
- Address client inquiries and concerns, ensuring a high level of customer satisfaction.
Problem-Solving:
- Act as a key point of contact for issue resolution, working closely with internal teams to address and resolve client challenges promptly.
Commercialising Relationships:
- Identify opportunities to expand and commercialise existing relationships, maximizing revenue and profitability.
- Collaborate with clients to understand their evolving needs and objectives.
Strategy Development:
- Work closely with the account management team to develop strategies for enhancing client satisfaction, retention, and upselling opportunities.
Cross-Functional Collaboration:
- Collaborate with internal teams (sales, marketing, operations) to seamlessly execute client projects and initiatives.
Monitoring and Reporting:
- Monitor account health, project progress, and provide regular updates to clients and internal stakeholders.
- Analyse client data and performance metrics to identify trends, insights, and areas for improvement.
Documentation and Administrative Support:
- Track and document client interactions, project milestones, and deliverables.
- Assist in preparing contracts, proposals, and other client-facing documents.
Qualifications
- Comfortable using and learning software such as Google Sheets, CRM, and Sales enablement tools.
- Proven experience in a technology sales function
- Exposure to automation for sales enablement
- Strong problem-resolution skills and ability to engage with internal teams to resolve client issues.
- Demonstrated ability to commercialise and upsell within existing accounts.
- Outstanding written and verbal communication skills, coupled with empathy for customer success.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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