Transgenerational Enterprise is a leading construction conglomerate specializing in cement distribution, block making, logistics, iron rod distribution, and building materials distribution. Committed to providing one-stop building services for clients across all income classes, we are dedicated to national development. Join our dynamic team as we expand our reach and make a lasting impact in the construction industry!
We are recruiting to fill the position below:
Job Title: Customer Service Executive
Location: Abule Egba, Lagos
Employment Type: Full-time
Position Overview
- We are seeking an experienced and customer-focused individual to join our team as a Customer Service Representative.
- The ideal candidate will play a crucial role in maintaining strong relationships with both our internal and external customers.
- If you are passionate about delivering exceptional service, resolving inquiries, and ensuring customer satisfaction, we want to hear from you!
Job Description:
Customer Engagement:
- Interact with internal and external customers through various channels, including phone, email, and in-person interactions.
- Build and maintain strong relationships with retailers, block makers, cement distributors, and end users.
Issue Resolution:
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Collaborate with relevant departments to ensure effective resolution and follow-up.
Product Knowledge:
- Develop a deep understanding of our products and services to provide accurate and relevant information to customers.
- Stay informed about industry trends and updates to enhance customer interactions.
Process Improvement:
- Identify opportunities for process improvement in customer service procedures.
- Collaborate with the team to implement changes that enhance efficiency and customer satisfaction.
Communication and Documentation:
- Maintain clear and concise records of customer interactions and transactions.
- Communicate effectively with internal teams to share customer feedback and insights.
Qualifications
- Interested candidates should possess a Bachelor’s Degree in relevant fields with 3 – 4 years work experience.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proven experience in a customer service role, preferably in the construction or building materials industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a focus on delivering solutions.
- Familiarity with CRM systems and customer service software.
Salary
N900,000 monthly.
How to Apply
Interested and qualified candidates should send their Resume to: enterprisestransgeneration@gmail.com or drenewalplatform@gmail.com using “Sales Representative Application” as the subject of the mail.
Note: Transgenerational Enterprise is an equal-opportunity employer and encourages candidates from all backgrounds to apply. We appreciate your interest in joining our team!
Application Deadline 20th December, 2023.
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