ipNX Nigeria Limited is one of the fastest-growing information and communications technological companies, serving a multitude of needs across enterprises, small businesses and residents with innovative, world-class services.
We are recruiting to fill the position below:
Job Title: Service Fulfillment Engineer
Location: Abuja (FCT) and Lagos
Employment Type: Full-time
Purpose of the Job (Brief)
- To improve on the SLAs with customers by reducing the MTTR which also translates to improved service to customer
- DDeliverables deliverables
Expected Key Results (Detailed KPIs)
Key Activities:
- Corporate/FOS Incident Management
- Corporate Customers: Restore service failures within 4 hours of its occurrence.
- Retail Customers: Restore service failures within 24 hours of its occurrence.
- Incident Management Communication: Provide prompt feedback for input into the OTRS Application with information relating to activities being carried out to resolve customer service incidents.
- Preventive Maintenance
- Identify, plan and execute nodes/segment that require preventive maintenance on the network.
- Resale Engineering
- Liaise with NSD in preparing bid documents and preparing technical documentation for presentation during presales engagement.
- Report Management
- Ensure weekly support status reports are done and submitted timely for review.
- Back Office Support
- Provide backend support to FSE in integrating new customers to the network or providing customer’s link upgrade.
- Project Implementation Management
- Timely delivery and completion of Assigned projects.
- Draft out project implementation plan (PIP) for new projects and installations and ensure strict adherence.
- Managing Pre-Installation procedures (site survey), and actual Installation, integration and maintenance of microwave radio links.
- Inventory Management
- Ensure no stock-out of tools and materials for network implementation and for fault support.
Demonstrate (Key Competencies)
- Technical Site Survey (TSS) on the fiber & microwave radio platforms using tools like GPS, Compasses and Microwave link budget software for data collection and analysis.
- Implementation and integration of new projects.
- FTTH implementation and troubleshooting.
- Work closely with the fiber activation and backbone extension teams in the end-to-end delivery of projects.
- Ensure new projects are signed off and submitted to Billing Unit for subsequent invoicing.
- Provide technical expertise and leadership in the areas of IP network design, implementation, optimization, and maintenance to support voice, data, and/or video networks in differing stages of development.
- Identify and implement equipment and solutions for creating and supporting IP networks for a variety of environments that require the use of wired and wireless transmission technologies.
- Work closely with related departments, partners, and Vendors to deliver high quality and reliable network performance.
- Evaluate user needs, systems, and new technologies to recommend the most effective communication and transmission systems.
- Research and evaluate network/systems, performance capacity, and compatibility with existing systems. Install, configure, maintain, and support network equipment and network operating systems (e.g., routers, bridges, servers, switches, and/or port connectors).
- Recommend and modify network configuration to improve efficiency and cost effectiveness.
Educational Qualifications & Functional Skills
- Academic: BEng Computer Engineering, BEng Electrical Electronics or any IT related degree (2.2/Upper Credit Minimum).
- Professional: CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional).
- Customer-centric and stakeholders’ management.
- Good LAN/WAN network design and implementation skills.
- Ability to solve complex problems in the shortest available time using honed analytical skills.
- Good interpersonal skills with customers, vendors, and members of the team.
- Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, BGP, OSPF, RIP, etc).
- Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).
- Ability to use network monitoring/optimization devices (software/hardware) to proffer solutions to network-related problems and optimize network performance where necessary.
- Understanding of the base station power supply (dc and ac) architecture and interconnectivity of relevant power devices/components.
- A hands-on experience with IP Routing, MPLS, QOS, VPN, DMVPN.
- Knowledge and experience with network security (IPSec Firewalls) is desirable.
- A hands-on experience with OSPF and BGP is desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable.
- Must be able to follow multiple simultaneous projects to completion with minimal supervision.
- Experience with leading inter-departmental negotiations, consensus building to reach common technical solutions.
- Strong telecommunications transmission skills (both Optical and wireless), IP design skills, in-depth knowledge of IP Network Troubleshooting.
- Candidate must possess excellent customer interface, analytical, and presentation skills and be able to influence internal and external organizations.
- Hardworking and Tenacious.
- Performance-driven.
- Sharp analytical and logical reasoning.
- Work effectively with own initiative and with minimal supervision and also as a part of a team.
Work Experience:
- At least 2 years in the telecommunications industry.
Other Requirements:
- Customer Focus.
- Tech-savvy.
- Action orientation.
- Drive results.
- Cultivate Innovation.
- Ability to optimize work processes.
- Resilience.
- Self-Development.
- Nimble Learning.
Dimensions
- Financial Dimensions:
- Budget: Yes.
- PO Approval: Not specified.
- Other Dimensions:
- No. of vendors: 3.
- No. of direct reports: 7.
- Impact of position
- Impact on customers: Mainly External & Internal.
- Approvals: Reporting Manager, Functional Head.
Deadline: 26th January, 2024.
Method of Application
Interested and qualified candidates should:
Click here to apply online
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