Wema Bank Plc – Widely reputed as the longest surviving and most resilient indigenous bank in Nigeria, Wema Bank Plc has over the years, diligently offered a fully-fledged range of value-adding banking and financial advisory services to the Nigerian public.
We are recruiting to fill the position below:
Job Title: Loan Collector
Locations: South South, South East, South West and Northern Nigeria
Grade Level: EH1 – EH3
Job Summary
- As an SME Field Loan Collector, you will play a pivotal role in our financial services team.
- Your primary responsibility will be to manage and facilitate the efficient collection of loans from SME clients.
- This dynamic role involves conducting field visits to client locations, assessing financial situations, and implementing strategic collection plans.
- The ideal candidate will have a strong background in finance, a keen understanding of lending practices, and exceptional communication and negotiation skills.
- Join our team and contribute to fostering positive client relationships while ensuring the financial health of our SME portfolio.
Responsibilities
Key Expectations:
- Engage customers past due on their loan payments physically and through other electronic means.
- Persuade and negotiate repayment plans and settlement offers with customers to make the payments and resolve their delinquent accounts.
- Follow up on a daily basis with a promise to pay (PTP) through frequent visitation and phone calls and mails.
- Document all collection efforts and customer interactions accurately in the collection report.
Key Performance Indicator (KPI)
- A minimum of 50 interactions per day.
- 12.5 million weekly recoveries.
- 50 million recoveries on a monthly basis.
Qualifications
Below are the qualifications and skills required to work as a Tele-collector:
- A First Degree in any Social Science or Management Science course
- 3+ years of experience in a related field
- Customer-oriented: Must be driven by the Bank’s purpose of delivering valuable products.
- Show a strong ability to critically analyze market problems and define clear, detailed, and logical product and service solutions.
- Platform product leadership: collaborate with product and engineering leadership across the Bank to develop the platform and skillset.
- Possess strong analytical skills and the ability to leverage data to make informed feature designs and recommendations.
- Deeply curious to understand the ‘why.’
- Ability to be collaborative and work with stakeholders and team members.
- Excellent written and verbal communication skills
- Deeply curious and want to understand the why.
- Not satisfied with the status quo and want to raise the bar.
- Technical and analytical background
- Strong track record of execution.
Professional Competencies:
- Communication Skills
- Customer Service Orientation
- Knowledge of Regulations
- Empathy
- Negotiation Skills
- Time Management
- Data Management
- Team Collaboration
- Ethical Conduct.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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